Client Solutions Supervisor (Hybrid)
Alpharetta, GA (Hybrid)
Posted 2 months ago
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Job Description
Your Benson Perks
- Career Growth: Opportunities for advancement and professional development.
- Competitive Compensation: Attractive salary with bonus structure.
- Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
- Wellness: On-site fitness facility and Employee Assistance Program (EAP).
- Flexibility: Hybrid work opportunities.
- Parental Leave: Paid time off for new parents.
- Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
- Future Planning: 401(k) with company match.
- Community Engagement: Volunteer program with up to 16 hours of additional PTO.
- Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.
- Online Smart Stores
- Multi-Channel Marketing
- Dedicated Customer Experience Teams
- Analytics
What You’ll Do:
Your Impact:
Key Responsibilities:
- Provide daily supervisory oversight of customer service workflows, queues, and service level expectations.
- Monitor productivity, quality, and workload distribution to ensure timely and accurate execution.
- Coach, provide feedback, and document performance based on metrics, audits, and observed behaviors.
- Serve as the primary escalation point for complex, non‑standard, or exception‑based requests.
- Partner cross‑functionally with Operations, Print, Shipping, and other teams to resolve issues and clarify requirements.
- Maintain SOPs, support audits, and recommend process improvements to enhance efficiency and consistency.
- Bachelor’s degree in Business, Communications, Operations, or a related field preferred.
- 3–5 years of experience in customer service, operations support, project coordination, or a service‑driven environment.
- Prior experience in a lead, senior, or supervisory role supporting team performance, workflow coordination, or training.
- Strong understanding of customer service principles, service levels, and quality standards.
- Proven people‑leadership and coaching skills with a focus on accountability and development.
- Analytical and critical‑thinking skills to identify trends, risks, and improvement opportunities.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft tools (Teams, Outlook, SharePoint, Excel) and internal systems.
- Highly organized, detail‑oriented, and adaptable in a fast‑paced environment.
Benson Integrated Marketing Solutions
Founded in 1992 and headquartered outside of Atlanta, GA, Benson Integrated Marketing Solutions is the most comprehensive, efficient and transparent Centralized Marketing Platform to procure, personalize, and track multifamily property marketing activities. Capabilities include award-winning products and services in design, printing, signage, apparel, promotional products and communication technology. Benson proudly serves over two million apartment units with over 12,000 registered users. As a dedicated partner and single supply chain for marketing products and communications, Benson increases profitability by saving time and resources with unprecedented accountability. One Partner / Centralized marketing products, services and custom solutions with progressive review and analysis.One Place / A single destination and direct manufacturer for integrated marketing solutions: online store, printed purchasing guide, and dedicated account management.One Source / A single supply partner to increase your marketing effectiveness and brand consistency in creative services, print, signage, apparel and promotional products.One Goal / Ensuring your success with and increased return on your marketing investment.
