Client Services Account Director, Shopper Marketing

Chicago, IL (On-site)

$95K/yr – $120K/yrSenior Level8+ years expFull time

Posted 7 hrs ago

Job Summary

Own and lead strategic client partnerships, driving growth opportunities and end-to-end shopper marketing programs from discovery through execution.

  • Own client relationships and program delivery from discovery to results.
  • Develop and communicate strategic recommendations that align with client objectives.

Job Description

Responsibilities

  • Act as a strategic partner to new and existing clients by identifying growth opportunities, demonstrating Mosaic's capabilities, and helping brands achieve their business objectives through innovative marketing solutions.
  • Build and strengthen relationships across client marketing, sales, and corporate teams, serving as a trusted advisor and key point of contact throughout the partnership lifecycle.
  • Lead discovery efforts and market research initiatives to uncover client needs, gather insights, and develop recommendations that drive impactful consumer and shopper marketing programs.
  • Collaborate with clients to define project goals, scope, and expectations while clearly communicating timelines, budgets, and associated costs.
  • Ensure all programs and promotional initiatives adhere to applicable legal, regulatory, and compliance requirements through close partnership with legal counsel and key stakeholders.
  • Contribute strategic thinking and creative ideas during brainstorming sessions, helping develop innovative solutions that align with client objectives and deliver measurable results.
  • Establish project plans, define responsibilities, and maintain clear project status updates to ensure seamless execution.
  • Oversee the development, design, and production of promotional materials, ensuring quality, consistency, and alignment with client expectations.
  • Monitor campaign execution from start to finish, ensuring all program elements are delivered accurately, on time, and with excellence at every level.
  • Manage and coordinate external partners and vendors, including creative agencies, printers, sampling companies, and promotional suppliers, to ensure successful program delivery.

Requirements

  • Bachelor’s degree in advertising, marketing, or related field.
  • Eight years agency experience in Shopper Marketing / retail and/ or consumer packaged goods preferred.
  • Proven experience in client service, business development and overall program management experience (concept, implementation, and execution with excellence)
  • Experience with the following retailers a plus:Target, Albertsons, Costco
  • Self-motivated; self starter; strong leadership and management ability.
  • Strong presentation skills, speaking ability and interpersonal skills.
  • Thorough understanding of core advertising and marketing functions: shopper strategy, creative development, activation planning, brand management, vendor management, post promotional analysis, financial ramifications.
  • Broker, Manufacturer, Retailer, and Marketing Agency understanding of roles and functions.
  • Be able to prioritize multiple demands (retailer, manufacturer, Acosta) simultaneously and influence associates for results.
  • Proven analytical ability with strong attention to detail.
Mosaic North America logo

Mosaic North America

3.9 Glassdoor

Mosaic is a North American integrated marketing agency that builds brands in dimension. Depending on clients’ needs and based on data-led insights, Mosaic pulls in the right capability experts at the right time to create connected brand experiences across the right touchpoints. By being able to quickly tap into different in-house specialists across omnichannel commerce, experiential marketing, content development, brand design, performance media and measurement & analytics, Mosaic is distinctly able to create ideas that make an impact in culture and drive results at the same time. With a 30-year history, Mosaic North America has hubs in Chicago, Dallas, and Toronto, augmented with experts in locations across North America; all connected to our parent company Acosta Group, offering full reach across the nation. Mosaic est une agence nord-américaine de marketing intégré qui bâtit des marques multidimensionnelles. En fonction des besoins de ses clients et sur la base de données, Mosaic fait appel aux bons experts au bon moment pour créer des expériences de marque connectées à travers les bons points de contact. En pouvant rapidement faire appel à différents spécialistes internes dans les domaines du commerce omnicanal, du marketing expérientiel, du développement de contenu, de la conception de marque, des médias de performance et de la mesure et de l'analyse, Mosaic est en mesure de créer des idées qui ont un impact sur la culture et conduisent à des résultats en même temps. Forte de ses 30 ans d'existence, Mosaic Amérique du Nord dispose de centres à Chicago, Dallas et Toronto, auxquels s'ajoutent des experts dans toute l'Amérique du Nord, tous reliés à notre société mère Acosta Group, ce qui nous permet d'être présents dans tout le pays.

Founded in 1986
Toronto, Ontario, CAN
3K employees (521 in marketing)
74% recommend to a friend
77% CEO approval

Salaries

Posted range

$95K/yr – $120K/yr

Taken straight from the job posting.

See all Mosaic North America salaries

Marketing Team

Marketing Team Size
440 (14% of company)
Marketing Roles Posted (Last 30 Days)
6

Traffic Signals

Monthly Visitors
34.7K
Monthly Google Ads Budget
$1.1K
Traffic Source Mix
Search
39.9%
Direct
47.3%
Referral
7.6%
Social
3.6%
Paid
1.4%

Headcount Trend

Current headcount: ~3K
Mosaic North America logo

Client Services Account Director, Shopper Marketing

Mosaic North America · Chicago, IL · On-site