Client Service Manager, Brand Activations 

Position: Client Service Manager, Brand Activations

Location: Remote, operating within a time zone supportive of Creative Riff’s core business hours (between Eastern and Pacific U.S.)

Reports to:  Managing Director, Brand Activations

Creative Riff is an experiential marketing agency designing immersive brand worlds and fan-driven experiences. Our work lives at the intersection of entertainment, brand storytelling, and physical environments, bringing ideas to life through scenic builds, activations, and large-scale cultural events.

Role Description

The Client Service Manager, Brand Activations plays a vital role in managing client relationships, supporting the development and execution of experiential marketing and brand campaigns, and contributing to overall client service strategy. This position requires an individual with a solid understanding of experiential marketing, demonstrated experience in client management, and the ability to collaborate effectively with diverse teams. The Client Service Manager, Brand Activations will actively contribute to the success of experiential marketing initiatives while prioritizing long-term client satisfaction.

Client Management

• Cultivate and maintain positive relationships with clients, serving as their main point of contact for all account-related matters.
• Gain insight into clients' business objectives, industry trends, and marketing goals to provide strategic guidance.
• Lead and manage projects with budgets up to $500k with oversight. 

Client Service Strategy and Planning

• Lead the development and implementation of Client Service plans aligned with clients' objectives and the agency's capabilities.
• Collaborate with internal teams to ensure effective execution of experiential marketing campaigns that meet client expectations.

Campaign Development and Execution

• Contribute to the ideation and development of experiential marketing campaigns that resonate with the target audience.
• Collaborate with stakeholders to define project scope, objectives, and deliverables. Develop comprehensive project plans, including timelines, resource allocation, and risk assessments, to guide successful project execution.

Budget Management

• Support budget development and scope management for each campaign to ensure financial targets are achieved.
• Ensure efficient allocation of resources to optimize campaign performance.

Performance Analysis and Reporting

• Assist in utilizing data and analytics to measure campaign success and provide insights for optimization.
• Assist in preparing and presenting regular performance reports to clients, highlighting the impact of experiential marketing initiatives.

Business Development

• Participate in generating leads to attract new business opportunities and lead pitch opportunities.
• Identify and pursue growth opportunities with existing clients, fostering stronger relationships and increasing revenue streams.

Team Collaboration

• Foster a collaborative work environment by maintaining open communication and facilitating seamless project delivery.
• Support the professional growth and development of account management and project teams through mentorship and leadership.

Qualifications:

• Bachelor's degree in Marketing, Business, Communications or a related field.
• Proven experience (5-7 years) in account or client service management within an experiential marketing agency.
• Solid understanding of experiential marketing trends and industry best practices.
• Excellent communication and presentation skills.
• Ability to effectively manage multiple projects simultaneously with attention to detail.
• Results-driven mindset with a commitment to client satisfaction and campaign effectiveness.
• Knowledge of experiential marketing, events, or branding is a plus.
• Proficiency in MS Office, G-Suite, and basic data analysis skills.