Client Operations & Automation Specialist

Road to Rev runs ongoing outbound sales for B2B companies selling into the consumer packaged goods industry. "Consumer packaged goods" covers the brands you find on shelves and in carts, including food, beverage, supplements, personal care, and household products.

We are growing quickly and hiring a Client Ops & Automation Specialist to build and own the systems our business operates on.

What you will do

You will build the operational machinery behind every client engagement. That means connecting our tools into systems that run without supervision, automating the work that would otherwise consume a person's day, and continuously finding the next task worth streamlining.

Our sales reps do not build lead lists, write sequences, or set up campaigns. The Client Ops & Automation Specialist supports them by directly executing and automating those workflows.

You will also work directly with clients on the accounts you support. When a client asks why last week's outbound metrics looked different from the week before, you will be the one most qualified to answer.

Day to day

• Building and improving automations in Make.com that connect our stack and remove manual work from the team's day.
• Connecting systems through APIs and webhooks, including GoHighLevel, Instantly, Apollo, and several more.
• Finding the processes that still run on human effort and replacing them with systems that do not.
• Configuring new client accounts in GoHighLevel, including sub-account architecture, campaign infrastructure, and calling setup.
• Monitoring the systems you build and resolving issues before they reach a client.
• Building and refining prospect lists in Apollo as campaign targeting evolves.
• Supporting sales reps with playbooks, list quality, and day-to-day problem solving.
• Running client communication, including onboarding calls, weekly reporting, and account health conversations.

What you get

• Real scope. The systems we run on are yours to build. What we automate next is a decision you will help drive.
• Client accounts. You are assigned to specific clients and you support how those accounts run, so your work shows up in numbers you can point to.
• Direct access. You work alongside the founder every day, on the decisions that shape how the company operates.
• Cash bonuses tied to retention. You earn ongoing performance bonuses on every client account you support for as long as they renew.

Compensation and benefits

On-target earnings of $65,000 to $70,000 for year one, including a $60,000 base salary and uncapped performance compensation tied to client retention.

We also offer unlimited paid time off, a 401K, and health insurance.

What we are looking for

• You must be living and working full-time in the United States.
• Two or more years in agency operations, client success, marketing operations, or a comparable role.
• Hands-on experience building automations with no-code tools, and comfort working with APIs and webhooks. (You do not need to be able to write custom code.)
• Exceptional organization. You will carry many moving pieces across multiple accounts, and small errors compound quickly.
• Comfort inside a fast-paced startup, where priorities shift and the process you wrote last month needs rewriting this month.

Who does well here

Automated systems tend to break without announcing it. An integration stops passing data and nothing generates an error, so what separates a strong operator from an adequate one is noticing that Tuesday's reply volume looks low against last Tuesday and going digging before anyone asks.

By 60 days in, you should understand our systems well and be driving continuous improvements with little oversight or direction required.

We take the work seriously and enjoy doing it. The team is small and capable, and everyone here is easy to work with.

If that sounds like where you do your best work, we would like to meet you.