Client Experience & Social Media Manager

Responsibilities

• Welcome clients and answer questions about our IV hydration and vitamin therapy services.
• Schedule appointments, manage client intake forms, and ensure accurate information is collected.
• Build lasting relationships through follow-ups, reminders, and a warm, memorable in-clinic experience.
• Monitor reviews and client feedback, and respond promptly and professionally.
• Collaborate with the medical team to ensure seamless client care.
• Help maintain a clean, welcoming clinic environment and uphold company policies and procedures.
• Plan, create, and publish content across Instagram, Facebook, TikTok, and other platforms, consistent with IV Nutrition brand standards.
• Manage a content calendar that highlights services, promotions, events, and team culture.
• Engage with followers, respond to comments and messages, and grow our local online community.
• Support local marketing, including community events, partnerships, and promotions that drive new clients and memberships.

Requirements

• 1+ year of customer service experience; experience managing social media for a business or brand is strongly preferred.
• Strong writing and communication skills, with a good eye for photo and video content.
• Ability to build rapport and put clients at ease.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Familiarity with Canva, CapCut, or similar tools; proficiency in Microsoft and Google Docs.

Preferred

• A passion for health and wellness is a plus.

Benefits

• Competitive pay packages for part-time and full-time team members, including tips, bonuses, monthly service credits, and continuing education opportunities.
• A supportive, collaborative work environment in a state-of-the-art facility.
• The chance to make a real difference in the lives of our clients and to shape how our clinic shows up in the community.