At FirstLight Home Care, you get to do something that makes a difference in someone’s life.

As a Care Coordinator with FirstLight, you’ll work closely with caregivers and clients to establish quality assurance of services. You will manage areas of daily operations which include the supervision of client services and caregivers. You will directly interface with clients and family members.

You will also aide in building meaningful relationships with referral partners, healthcare providers, and community organizations while networking in the community.

Our professional caregivers provide safety, comfort and companionship for the elderly and adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect, and we enrich the lives of our clients by helping them have their best day, every day.

Why You’ll Love Working for Us

We’ve done our own research and understand that these are the things team members want most:

• Caregivers-first mentality - Caregivers are the heart and soul of our company and we do what it takes to show appreciation for their hard work.
• Support - Our office team is very involved in the day-to-day of our clients and caregivers. We will be there to support you any time, day or night.
• Communication - We’ll make sure you know what to do, where to go and that you have what you need to perform your job successfully.
• Training - Comprehensive training will be provided as you begin your position with us.
• Tools to Succeed – We provide a robust CRM, marketing resources, and training to sharpen your skills.
• Time off - We believe it’s important to take time off to focus on your family and on self-care.
• Sales-Driven Culture – Your success in growing revenue is recognized and rewarded.
• Fair, competitive pay

What You’ll Do

• Conduct care consultations with prospective clients and families
• Manage the client intake process
• Facilitate client/caregiver introductions with every new client and with every new caregiver
• Perform initial and ongoing in-home evaluations
• Manage the hiring process for caregivers and conduct orientation/onboarding
• Work closely with caregivers to provide support, coaching and ongoing caregiver training
• Proactively identify, qualify, and develop relationships with referral sources in healthcare, senior living, and the community.
• Conduct in-person visits, presentations, and networking events to promote FirstLight’s services.
• Represent FirstLight at community events, health fairs, and industry gatherings.

Why You’ll Be a Great Fit

• You have a high school diploma or general education degree (GED); and two (2) years related home care/home health care industry experience and/or training; or equivalent combination of education and experience.
• Previous, successful management experience required
• You’re a natural leader with stellar interpersonal skills
• You are a good listener with excellent communication skills
• You make it your mission to find solutions to any problems you encounter
• Others say you have an upbeat, positive attitude
• Happiness, laughter and having fun are important to you
• Strong relationship-building skills, from cold introductions to long-term partnerships.
• Excellent communication, presentation, and negotiation abilities.
• Passion for making a difference in people’s lives while achieving business results.

The candidate for this position must possess and maintain and Valid Driver's License, automobile insurance, Level 2 Background check, and CPR certification.

As a percentage of work will occur outside of the office, the candidate must also have a reliable source of transportation.

A monetary auto-reimbursement will also be issued on a bi-weekly basis to compensate for travel in addition to the base salary.

This is a full-time, salaried position in which a minimum of 40-hr in-office work week is required Monday-Friday from 8am-4pm to include a rotating on-call schedule.

Employee benefits are offered within 60-90 days of employment.

Job Type: Full-time

Pay: $37,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person