Claims Specialist, Select Professional

As a Claims Specialist, you will evaluate and manage complex insurance claims and litigation within AXA XL’s Commercial E&O Professional division, including Public Entity, Miscellaneous Professional Liability and Entertainment matters.

You will work closely with the Claims Manager, fellow claims professionals, Practice Leaders and Underwriting colleagues to advance files toward resolution and achieve proactive, effective outcomes for AXA XL and its clients.

What you’ll be doing

• Proactively manage assigned Commercial E&O claims, setting and implementing resolution strategies with support from Claims management and ensuring files comply with Claim Handler Guidelines and protocols.
• Evaluate and manage complex claims within assigned authority and specialization, applying technical expertise in litigation management and coverage analysis.
• Collaborate with Claims Managers and Practice Leaders on large and complex losses, identify large-loss matters, determine when to engage external vendors and establish strategies consistent with AXA XL litigation management practices.
• Partner with retained external counsel to develop effective and cost-efficient litigation strategies for complex claims.
• Manage claim-related expenses in accordance with claims best practices and participate in the Quality Assurance review process.
• Identify process improvements, support short- and long-term initiatives and help embed new practices across the team.
• Support Underwriters with policy review and drafting, participate in external marketing and business development activities and share lessons learned and emerging trends to inform risk assessment and underwriting.
• Coordinate communications with internal and external stakeholders, including underwriting, brokers, reinsurers and vendors, to deliver a high level of client service.
• Produce internal reporting in accordance with best practices and reserving guidelines, follow the AXA XL Claim Alert process and monitor and report emerging liability and coverage trends.
• Coach less experienced colleagues and model effective claims practices.

You will report to the Claims Manager.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Education and relevant experience: JD, bachelor’s degree and/or relevant professional experience in claims handling, legal practice or a related field.
• Professional liability expertise: Experience handling Professional Liability claims and/or practicing law, including managing, negotiating and resolving legal disputes or complex claims.
• Licensing: Required insurance adjuster licenses, or the ability to complete the company-provided course and obtain required licenses promptly after starting.
• Analytical judgment: Sound judgment and analytical capability to evaluate third-party claims in litigation and guide matters toward resolution based on the best available course of action.
• Communication: Effective verbal and written communication, collaboration, presentation and advocacy skills, with the ability to work with internal and external stakeholders at varying levels of technical sophistication.
• Organization and execution: Ability to work in a fast-paced environment, manage concurrent responsibilities, anticipate needs and prioritize work without sacrificing quality.
• Integrity: Commitment to handling responsibilities with integrity and a high standard of professionalism.
• Leadership: Sets a high bar for performance, engagement and accountability; takes initiative, leads by example and supports the development of colleagues.
• Collaboration: Builds productive relationships with colleagues, insureds, brokers, claim handlers, underwriters and legal counsel, and seeks input to achieve effective outcomes in hybrid virtual and in-person environments.
• Results orientation: Approaches work proactively, responds with appropriate urgency and balances multiple workstreams while maintaining quality.
• Continuous improvement: Asks thoughtful questions, explores new ideas and continually develops technical skills and AXA XL claims capabilities.
• Client focus: Prioritizes value throughout the claims experience and delivers on commitments to clients.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.