Medstar Media is a boutique digital marketing agency ranked among the top agencies nationwide in the aesthetics vertical (surgeons, medspas, IVF clinics). We’ve been operating successfully since 2012. We’re established, growing, and here for the long term.

We’re a husband-and-wife leadership team (CEO & COO), and we prioritize a low-drama, high-accountability culture. You’ll be joining a high-performing team of 40+ people who are genuinely great to work with. We’re very selective about who we hire, and it shows. Everyone here is kind, sharp, and committed.

We have a team of excellent account managers who handle the majority of our client base. By design, we personally manage only a handful of clients—handpicked because they’re collaborative, kind, and low maintenance. You’ll help ensure these clients continue to receive a white-glove experience, while also operating at a company-wide level.

This is not a traditional administrative role. This is an execution leadership position.

You will act as an extension of the CEO and COO—owning follow-through, driving accountability across teams, and ensuring priorities are executed at a high level. You will sit at the center of the organization, connecting departments, leading initiatives, and improving how we operate.

Drive Leadership Execution & Accountability

• Partner with the CEO & COO in planning, decision-making, and execution of company priorities
• Translate weekly reports into clear action items and ensure follow-through across departments
• Hold teams accountable to timelines, deliverables, and performance standards
• Manage leadership agendas, priorities, and internal communication to keep initiatives moving

Own Cross-Functional Projects & Company Initiatives

• Lead and execute high-impact projects across the company from concept through completion
• Oversee internal initiatives such as process improvements, SOP development, system organization, and operational efficiency projects
• Identify gaps, bottlenecks, or inefficiencies and implement scalable solutions
• Support CEO/COO-led initiatives including company retreat planning, vendor relationships, and internal growth projects

Support Recruiting, Onboarding & Team Operations

• Assist in managing recruiting pipeline including job postings, candidate screening, and first-round coordination/interviews
• Oversee onboarding and offboarding processes to ensure a smooth and consistent team experience
• Ensure team members are properly set up across systems, tools, and documentation
• Maintain internal organization including team records, system access, and internal documentation

Support Financial & Operational Oversight

• Assist in maintaining structure and accuracy across internal financial workflows
• Review internal reporting (billables, add-ons, tracking) to ensure alignment and completeness
• Support commission tracking, invoicing processes, and internal accountability systems
• Help maintain organization across accounts, reporting, and financial documentation

Systems, Tools & Process Optimization

• Use and improve existing organizational systems (ClickUp, Slack, internal workflows)
• Evaluate and recommend tools or process improvements to support growth
• Help create a more structured, organized, and scalable internal environment

• A high-level operator who takes ownership and follows through without needing direction
• Someone who thrives in a fast-paced, entrepreneurial environment
• Strong executor: you don’t just plan, you make things happen
• Highly organized, detail-oriented, and proactive with strong problem-solving ability
• Excellent communicator who can confidently work across leadership, team members, and clients
• Strong project management skills with the ability to manage multiple priorities at once
• Comfortable with digital tools (Slack, Google Workspace, project management platforms)
• Ability to anticipate needs, identify gaps, and bring solutions

• Leadership is consistently focused on the highest-impact priorities
• Client and internal projects run smoothly with minimal oversight
• Communication across departments is clear, timely, and actionable
• Systems and processes become more efficient over time

• Work directly with executive leadership on high-impact initiatives that shape the direction of the company.
• Join a selective, high-energy team of 40+ talented people who are all great to work with.
• Be part of one of the top-performing agencies in the aesthetics space.
• Opportunity to play a pivotal role in scaling a company that’s already a market leader.
• Competitive compensation, health & retirement benefits, and long-term growth potential.
• Extra earning opportunities tied to successful project ownership and completion.
• Reports directly to the CEO & COO

If you’re a results-driven operator who thrives in a fast-paced environment and enjoys turning strategy into execution, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re a strong fit for this role to emily@medstarmedia.com. We review applications on a rolling basis and will follow up promptly with next steps.