Chief Operating & Marketing Officer
IBMC
USA (On-site)
In-houseOtherSenior level5+ years exp.
4 months ago
Chief Operating Officer
USA (Remote)
Salary Not AvailableFull time
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
Company Description It's Your Call is a B2B telemarketing service that supports businesses with essential outbound phone calls that often go unmade. The company specializes in lead generation, lead qualification, customer outreach, and integrated marketing services. Teams work with existing client databases or help source and manage new contact lists tailored to business goals. By combining structured outreach with data-driven insights, It's Your Call helps clients improve pipeline quality, customer engagement, and overall sales performance.
Role Description The Chief Operating Officer (COO) is a full-time, remote role responsible for overseeing day-to-day operations and ensuring efficient delivery of telemarketing and integrated marketing services. This role will lead operational planning, establish and refine processes, and manage performance metrics across teams to meet service-level and revenue targets. The COO will collaborate with senior leadership on business strategy, resource planning, and financial management, including budgeting and forecasting. Daily responsibilities include overseeing staffing and workflow, monitoring quality and compliance, optimizing tools and systems, and driving continuous improvement. The COO will also partner with sales and client success teams to align operations with client needs and support scalable, sustainable growth.
Qualifications
Role Description The Chief Operating Officer (COO) is a full-time, remote role responsible for overseeing day-to-day operations and ensuring efficient delivery of telemarketing and integrated marketing services. This role will lead operational planning, establish and refine processes, and manage performance metrics across teams to meet service-level and revenue targets. The COO will collaborate with senior leadership on business strategy, resource planning, and financial management, including budgeting and forecasting. Daily responsibilities include overseeing staffing and workflow, monitoring quality and compliance, optimizing tools and systems, and driving continuous improvement. The COO will also partner with sales and client success teams to align operations with client needs and support scalable, sustainable growth.
Qualifications
- Strong business leadership capabilities, including Business Planning and strategic Operations Management skills.
- Advanced Analytical Skills to interpret operational data, define KPIs, and guide data-driven decision-making.
- Finance and Budgeting skills to manage operational budgets, forecast costs, and support profitability targets.
- Proven experience leading distributed or remote teams, ideally in a services, call center, or B2B environment.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Track record of process improvement, performance management, and implementing scalable systems.
- Bachelor’s degree in Business, Operations, Finance, or a related field; an advanced degree is a plus.
- Familiarity with CRM platforms, contact center technologies, and telemarketing or outbound sales operations is highly beneficial.
It's Your Call
It's Your Call is a b2b telemarketing service that helps businesses make the necessary outbound phone calls that are often overlooked. We help with Lead Generation, Lead Qualification, Customer Outreach, and Integrated Marketing. We can work with an existing database or help acquire a list.
