Chief Culture & Community Officer (CCO)

Chicago, IL (Unknown)

Salary Not AvailableSenior LevelContract

Posted 4 months ago

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Job Summary

Lead and grow a community-centric membership and ambassador program, owning storytelling, CRM engagement, and retention metrics.

  • Own design, launch, and activation of the Troublemaker Collective and ambassador programs.
  • Must-have: proven community-building at consumer brands.
  • Standout: cross-functional alignment with marketing and growth leadership to drive retention and loyalty.

Job Description

Responsibilities

  • Design and launch: “Troublemaker Collective” (membership program)
  • Ambassador / affiliate program
  • Community events (Chicago national)
  • Build CRM + community engagement strategy (Klaviyo, Substack, etc.)
  • Activate storytelling:
  • Founder-led
  • Customer stories
  • Cultural narratives (music, impact, leadership)
  • Own retention, engagement, and loyalty metrics
  • Partner with CMO on content and CRO on conversion

Preferred

  • Built community at brands like: Soho House, Nike, Glossier, Peloton, Revolve, or a cultural startup
  • Obsessed with belonging, identity, and experience
  • Understands how to turn audience tribe movement
Good Trouble logo

Good Trouble

Good Trouble is an independent game studio based in California with accessibility at our core. We're hiring!

Founded in 2020
Sacramento, California, USA
10 employees (4 in marketing)

Traffic Signals

Monthly Visitors
7.2K
Traffic Source Mix
Search
13.9%
Direct
36.6%
Referral
17.2%
Social
28.8%
Paid
3.5%

Headcount Trend

Current headcount: ~10

Marketing Team

Marketing Team Size
2 (20% of company)
Median Career Experience
6 years
Median Tenure
1.2 years

Funding

Total Funding
$1.9M
Last Raise
$1.9M
Seed, 3 years ago

Funding History

  • May 2023
    Seed • $1.9M
  • May 2023
    Series Unknown • $1.9M