Harvest Advertising is hiring a Chat Support Representative to support advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. The role combines Knowledge Base, Customer Experience, and Customer Communication to keep owner visibility, record completeness, and handoff quality dependable in a 100% remote United States workflow. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
Core Responsibilities

• Handle assigned customer requests through approved service channels for the Chat Support Representative workflow at Harvest Advertising; combine Issue Resolution, Case Documentation, and Customer Support so owner visibility stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
• Review account or case history before responding for the Chat Support Representative workflow at Harvest Advertising; combine Account Review, Service Recovery, and Multichannel Support so deadline control stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
• Resolve routine issues and document the outcome clearly for the Chat Support Representative workflow at Harvest Advertising; combine Customer Experience, Customer Support, and Call Handling so status evidence stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
• Track open follow-up items until ownership is confirmed for the Chat Support Representative workflow at Harvest Advertising; combine Relationship Management, Multichannel Support, and Service Standards so record completeness stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
• Escalate complex cases with enough context for the next owner for the Chat Support Representative workflow at Harvest Advertising; combine Ticket Management, Call Handling, and Client Communication so decision traceability stays visible within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
  

Success Standard
Strong performance in this Chat Support Representative role means Multichannel Support, Relationship Management, and Case Management reinforce owner visibility, record completeness, and handoff quality; completed work stays traceable and unresolved items retain an owner. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
Role Fit

• Use Service Standards, Customer Care, and Escalation Management confidently within advertising, social media, SEO, digital campaigns, data-driven marketing, client coordination, and reporting. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
• Apply Complaint Handling and Service Recovery while keeping owner visibility, record completeness, and deadlines visible. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
• Document Ticket Management decisions together with Customer Service so another authorized teammate can follow the reasoning. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
• Use sound judgment around Client Communication and Status Updates, including when escalation is required. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.
  

Position Details
Full-time. Entry level. 100% remote within the United States. Base salary: $40,000-$61,000 per year.
For this Chat Support Representative at Harvest Advertising, execution is complete when account review, customer support, and call handling leave the workflow current, documented, and ready for the next authorized teammate. Evidence profile: Account Review, Customer Experience, Service Recovery, Escalation Management, Customer Service, and Knowledge Base.