Responsibilities

• Resolve routine issues and document the outcome clearly for the Chat Support Representative workflow at GG Media Inc.; combine Issue Resolution, Customer Experience, and Queue Management so decision traceability stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Client Communication, Knowledge Base, Queue Management, Follow-Up, Case Documentation, and Escalation Management.
• Track open follow-up items until ownership is confirmed for the Chat Support Representative workflow at GG Media Inc.; combine Ticket Management, Chat Support, and Account Review so handoff quality stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Client Communication, Knowledge Base, Queue Management, Follow-Up, Case Documentation, and Escalation Management.
• Escalate complex cases with enough context for the next owner for the Chat Support Representative workflow at GG Media Inc.; combine Client Communication, Queue Management, and Customer Service so exception tracking stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Client Communication, Knowledge Base, Queue Management, Follow-Up, Case Documentation, and Escalation Management.
• Handle assigned customer requests through approved service channels for the Chat Support Representative workflow at GG Media Inc.; combine Knowledge Base, Account Review, and Email Support so source accuracy stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Client Communication, Knowledge Base, Queue Management, Follow-Up, Case Documentation, and Escalation Management.
• Review account or case history before responding for the Chat Support Representative workflow at GG Media Inc.; combine Quality Assurance, Customer Service, and Case Management so owner visibility stays visible within marketing, media, content, digital campaigns, client support, communications, and business operations. Evidence profile: Client Communication, Knowledge Base, Queue Management, Follow-Up, Case Documentation, and Escalation Management.