Responsibilities

• Serve as the primary Channel Account Manager for an assigned portfolio of channel partners, acting as the day-to-day relationship owner responsible for partner engagement, enablement, communications, joint planning activities, and overall partner success.
• Own the operational execution of Loom's Fusion Partner Program, including partner onboarding, enablement coordination, communications, partner portal administration, engagement tracking, and partner lifecycle management.
• Drive partner recruitment initiatives through research, outreach campaigns, networking, referrals, events, and AI-assisted engagement strategies.
• Build and maintain strong working relationships with partner sales, technical, and executive stakeholders.
• Coordinate executive alignment activities between Loom leadership and partner leadership teams.
• Track partner engagement, enablement participation, pipeline contribution, and overall partner health.
• Act as the central coordinator between partners and internal Loom teams to ensure alignment, responsiveness, and an exceptional partner experience.
• Leverage AI and automation technologies to improve partner recruitment, onboarding, engagement, communications, and lifecycle management.
• Continuously identify opportunities to improve partner experience and operational efficiency through automation and process improvements.
• Own the operational administration and ongoing maintenance of the Fusion Partner Portal.

Requirements

• 2–3 years of experience in channel operations, partner marketing, marketing operations, digital marketing, event management, communications, or related fields.
• Experience supporting partner programs, events, digital marketing initiatives, or marketing operations within a startup or growth-stage organization is highly preferred.
• Strong interest in cybersecurity, AI, cloud, identity, and emerging technologies.
• Experience administering HubSpot, Apollo, or similar marketing and sales platforms.
• Experience supporting LinkedIn campaigns, Google Ads, and digital marketing initiatives.
• Experience supporting event planning and execution.
• Strong project management and organizational skills.
• Excellent written and verbal communication abilities.
• Demonstrated experience leveraging AI tools and automation platforms to improve business processes, marketing programs, communications, content creation, research, reporting, and operational efficiency.
• Strong curiosity around emerging technologies and a passion for innovation.