Responsibilities

• Create technical or change enablement content for enterprise technology or SaaS implementations.
• Identify change impacts and translate them into communication, engagement, and training strategies.
• Simplify IAM, security, or access-related concepts for diverse audiences.
• Collaborate with SMEs to validate IAM-related content such as FAQs and user guides.
• Manage multiple priorities in a fast-paced environment.
• Maintain strong attention to detail, collaboration, and follow-through.

Requirements

• Proven experience creating technical or change enablement content for enterprise technology or SaaS implementations.
• Strong experience in identifying change impacts and translating them into communication, engagement, and training strategies.
• Excellent technical writing skills, with the ability to simplify IAM, security, or access-related concepts for diverse audiences.
• Experience working within structured project or program environments.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail, collaboration, and follow-through skills.

Preferred

• Experience supporting IAM platform migrations (e.g., SailPoint), including access models and provisioning workflows.
• Background in security or compliance-driven initiatives requiring high accuracy in communication.
• Experience working with technical SMEs to validate IAM-related content such as FAQs and user guides.
• Familiarity with change management frameworks such as Prosci or ADKAR.
• Experience collaborating with training or learning teams on enablement strategies.
• Experience supporting global or multi-region technology deployments.