Responsibilities

• Leads a unit or function, including overseeing and coordinating projects or work processes, and distributes the work of a minimum of two full time employees.
• Directs the daily operations of the office. Manages calendars and calls, assesses nature of issues and escalates as appropriate. Serves as principal source of information on policies, procedures, programs, and office activities. Oversees, monitors and controls office budget and spending.
• Participates in special projects on a variety of topics. Identifies project needs. Researches, gathers and analyzes data and materials. Collects project updates in a timely manner; prepares and maintains documentation, tracking, reports and presentations; follows up.
• Performs on-going review of department processes and systems. Develops, implements, and oversees office procedures designed to streamline operations, eliminates duplication and improves efficiency throughout the department.
• Monitors and prioritizes communications for action and review; provides background necessary for action/decision-making; flags time sensitive material; initiates follow up.
• Composes and/or coordinates substantive communications, reviews outgoing material for accuracy and completeness. Develops and/or produces materials for presentations.
• Prioritizes, assigns and monitors work, sets standards and expectations among the department administrative support staff. Ensures appropriate levels of coverage so department priorities can be met. Evaluates and clarifies roles and responsibilities. Establishes and cultivates productive relationships between teams.
• Attends meetings and drafts minutes. Performs other duties as necessary to support the mission of the office.
• Greets visitors, answers and screens telephone calls and assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail.
• May perform other duties as assigned.

Requirements

• Eight years of related work experience, six of them in the same job family at the next lower level and a high school level education; or six years of related work experience and an Associate's Degree; or two years of related work experience and a Bachelor's Degree; or an equivalent combination of education and experience.
• Required Education and Experience
• Ability to take initiative, problem-solve, and exercise independent judgment.
• Ability to manage time to be efficient and productive.
• Strong interpersonal skills, including the ability to interact well with a varied population including students, visitors (domestic and international), faculty, and staff.
• Excellent organizational skills, as well as written and verbal communication skills, with strong attention to detail, thoroughness, and follow-through.
• Adaptable, resourceful, and well-spoken, with a strong work ethic and professional demeanor.
• Ability to multi-task effectively with demanding time constraints.
• Ability to work well under pressure addressing multiple projects.
• Excellent follow-up skills.

Benefits

• A general description of the benefits to be offered with this Clerical and Technical position is available at: Yale Benefits