Center of Excellence - Marketing Services Manager

Responsibilities

• Overseeing end-to-end campaign production - digital, creative and content execution
• Ensuring all marketing initiatives are delivered on time, on brand, and on budget
• Driving operational efficiency through standardized workflows, capacity planning, and continuous process improvements
• Managing team capacity and resource allocation – e.g. conducting regular capacity utilization analyses to anticipate workload peaks and adjust resources as needed
• Serving as a people manager – coaching and developing a multidisciplinary team of marketers and creatives
• Financial and performance accountability – treating the Marketing CoE as a profit center that’s managing budgets, expenses vs. revenue (or cost recoveries), and forecasting financial performance.
• Set team operational targets and KPIs - service-level agreements for on-time campaign delivery and quality
• Track results and report on outcomes/ROI to senior leadership
• Working closely with sales, vendor/supplier marketing teams, and other stakeholders to align the in-house agency’s services with business goals
• Adapt to market headwinds or changes in demand (e.g. shifts in vendor funding, new product launches, seasonal campaigns)

Requirements

• Typically requires a minimum of 12 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent related experience.
• 8 years minimum in creative/digital marketing roles
• Strong experience managing a large team in a fast-paced environment
• A blend of experience at agencies or in corporate marketing preferred
• Proven ability to run marketing operations with a data-driven, financially savvy approach
• Experience securing marketing funding and overseeing marketing budget
• Project management experience (resource allocation, setting deadlines, ensure deliverables are met)

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!