Key Purpose

The Catering & Events Director builds a dynamic team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering & events departments.

Success Criteria

• Well organized with outstanding coordination and multitasking ability
• Is able to communicate up, down and across the organization to ensure success
• Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
• Excellent verbal and written communication skills
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• Uses a systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Can calmly and effectively adapt to constructive feedback in high-stress environments

Key Areas of Collaboration and Influence

• Collaborates throughout the client organization with individuals who play a role in the success of the catering department
• Coordinate activities with other internal departments. Participates in/leads management team meetings
• Interfaces with vendors and key service users within client organizations
• Coordinates with clients regarding inquiries for hosting high end or large/ custom events

Ideal Candidate Experience

• Bachelor's degree in communications, Hospitality, Event Management, Food Service Management, or similar is ideal
• 3+ years of work experience in a similar role (e.g., Catering Manager, Event Manager, etc.)
• Experience in financial analysis, planning, budgeting, and marketing
• Experience managing other managers including department and/or culinary leaders
• ServSafe Manager certification
• Demonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite.
• Demonstrates strong interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships
• Previous P&L accountability or contract-managed service experience is desirable
• Hotel multi-unit catering experience preferred

Key Accountabilities

• Oversee event and catering departments and their operations
• Develop training module of customer service and hospitality standards specific to the client for events and catering staff
• Examine and improve existing event execution procedures to include collaboration between events and catering departments
• Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficiencies
• Lead the department to follow all workplace and food safety rules to actively prevent accidents
• Ensure the team complies with all company safety, ServSafe and HACCP programs and principles
• Responsible for all catering and events team members and functions including the smooth execution of the Catering Standard Operating Procedures
• Build a dynamic catering operations team and ensure new team members are on-boarded and trained for success
• Develop team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development plan
• Deliver consistent quality in planning and execution of VIP and complex events
• Develop and execute strategies to achieve budgeted forecasts
• Develops and manages all aspects of the operations budgets; reviews financial reports and takes corrective actions as appropriate to ensure budget goals are met
• Ensure accurate reporting of all departmental related revenue, expenses, and receivables
• Builds professional relationships with key site service users and client stakeholders to instill confidence and build organizational trust
• Leads in the coordination, execution, and measurement of client specific initiatives
• Create measurable success targets for the team along with a path to achieve them

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $125000.00 per year - $135000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.