Responsibilities

• The primary function of the CME 3 will be to grow their active customer net profitability on a quarterly and annual basis.
• Assist with floor and desk duty coverage when needed on schedule; an average of 10-15 hours in the floor and desk roles per a week.
• Foster and maintain relationships with cross property hosts to obtain new player referrals.
• Assist with the training of all new CME’s to assure they adhere to departmental policies and procedures.
• Excellent customer service skills to act as mediator between all departments in the best interest of our casino patrons
• Handle any disputes a VIP guest may have
• Build relationships with 250+ ADW level players to reach quarterly host goals to assure VIP guest retention
• Telemarketing - a minimum of 125 required calls per week – no scheduling of calls
• Facilitate all walk in host comps, questions and routine revisions while adhering to company guidelines
• Arrange accommodations including room reservations, limo transportation, restaurant reservations and entertainment reservations for all qualified guests

Requirements

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows and Excel applications required.
• Must be able to obtain a Nevada Gaming Registration.
• Minimum age requirement is 21.

Preferred

• Bachelor’s or related degree preferred