Casino Marketing Ambassador - Maryland

Min Compensation

USD $17.71/Hr.

Max Compensation

USD $22.59/Hr.

Overview

Why We Need Your Talents:

The Casino Marketing Ambassador plays a vital role in delivering exceptional guest experiences while serving as a key ambassador of the Live! Casino & Hotel brand. This position focuses on building meaningful relationships with casino guests, providing personalized service, and identifying opportunities to increase guest loyalty, visitation, and revenue growth. Through proactive guest engagement, relationship development, and service excellence, the Casino Marketing Ambassador helps cultivate future VIP relationships while supporting the overall Player Development strategy.

As a highly visible presence on the casino floor, the Casino Marketing Ambassador works to understand guest preferences, recognize opportunities for advancement within the player lifecycle, and facilitate seamless transitions through professional warm handoffs to VIP Hosts and Player Development team members. This role also supports hotel occupancy initiatives, suite management, event participation, and customer profile enhancement to ensure guests receive a personalized and memorable experience during every visit.

Responsibilities

Where You'll Make an Impact:

• Build and maintain relationships with casino guests, with a focus on identifying, developing, and retaining high-value players.
• Interact with guests throughout the casino floor, concentrating in higher denomination gaming areas while actively seeking opportunities to engage emerging VIP customers.
• Partner closely with the Player Development and Host teams to identify, cultivate, and convert qualified guest leads into long-term player relationships and maintained accounts.
• Serve as a primary representative at the High Limits Podium, delivering elevated levels of guest service and ensuring timely resolution of guest requests, questions, and concerns.
• Coordinate and welcome VIP guests during hotel arrival and check‑in, ensuring a seamless arrival experience while partnering with Hotel Operations, Transportation, Food & Beverage, and other departments to deliver exceptional accommodations and service.
• Maintain accurate and detailed guest profiles within company systems, documenting player preferences, service requests, and other relevant information to support personalized guest experiences.
• Gather and interpret ongoing guest insight related to player behavior, preferences, and trends, and actively contribute to revived Player Development strategy discussions to ensure frontline intelligence informs strategic planning.
• Perform professional "warm handoffs" to Executive Hosts, VIP Hosts, and other Player Development team members when guest play and potential warrant additional host engagement.
• Exercise comp authority in alignment with the property comp matrix, approval guidelines, and profitability standards, ensuring complimentary decisions support guest satisfaction and long‑term player value.
• Manage and coordinate Player Development hotel accommodations, suite inventory, and guest amenities while executing complimentary decisions in alignment with the property comp matrix, approval guidelines, and profitability standards.
• Monitor guest activity using available reporting tools and online systems to identify opportunities for increased engagement and loyalty development.
• Lead and execute Player Development initiatives, applying strategic direction to outreach, engagement, and program development efforts that strengthen player relationships and drive revenue growth.
• Assist with planning, coordinating, and executing special events, tournaments, promotions, parties, and Player Development initiatives.
• Support Player Development leadership with special projects, guest research, database management, and other duties as assigned.

Skills to Help You Succeed:

• Exceptional relationship-building and guest engagement skills.
• Strong interpersonal, communication, and active listening abilities.
• Strong problem-solving and conflict-resolution skills.
• Friendly, welcoming, and service-oriented disposition.
• Strong organizational skills with attention to detail and follow-through.
• Working knowledge of customer relationship management (CRM) systems and player tracking systems.
• Knowledge of casino gaming regulations and responsible gaming practices.
• Ability to recognize signs of problem gaming and respond appropriately.
• Flexible work schedule, including evenings, weekends, and holidays.
• Professional and business-appropriate appearance.
• Ability to communicate clearly and effectively both verbally and in writing.

Qualifications

Must-Haves:

• High School Diploma or GED equivalent required.
• Minimum of one (1) year of experience in customer service, hospitality, marketing, casino operations, player development, or a related field.
• Minimum of two (2) years of direct guest-facing experience.
• Demonstrated ability to build relationships and deliver exceptional customer service.
• Experience working in a fast-paced hospitality, gaming, or customer-focused environment preferred.
• Experience engaging VIP guests, high-value customers, or loyalty program members preferred.
• Proficiency with Microsoft Office and customer database systems preferred.
• Willingness and ability to work a flexible schedule, including nights, weekends, holidays, and extended hours as business needs require.
• Must be able to obtain and maintain all licenses and certifications required by the Maryland Lottery and Gaming Control Agency.

Physical Requirements:

• 50% Standing
• 50% Walking
• Frequent movement throughout a large casino property.
• Ability to use stairs and elevators.
• Ability to work extended shifts while maintaining a high level of guest engagement and service.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.