Business Support II (Planning Development)

POSITION TITLE: Business Support II (Planning Development) (Full-Time Regular) (Classified)
REQUISITION #: req8548
DEPARTMENT: Planning & Development Svcs
LOCATION: 281 OFFICE BLDG
BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights
EMPLOYMENT TYPE: Full-Time Regular
FLSA STATUS: Non-Exempt
ANNUAL SALARY RANGE: $41,710.00 - 62,566.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $44,00.00 - 55,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 7/29/2026. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions – after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

Job Summary

The City of Fort Collins is looking for a Business Support ll to join our Planning and Development Services department. This is a full-time salaried position with the City with an anticipated hiring salary range of $44,000-$55,000 a year! This Business Support II serves as the primary front-counter customer service representative, providing professional, courteous assistance to walk-in customers and supporting daily office operations.

This position responds to inquiries, connects customers with the appropriate resources, and utilizes a broad understanding of departmental services to deliver exceptional customer service. The role requires dependable onsite attendance five (5) days per week, strong interpersonal and communication skills, sound judgment, and the ability to balance multiple priorities while providing high-quality service to internal and external customers. Beyond front-counter customer service duties, the Business Support ll is a critical function within our organization, with the responsibility of managing and safeguarding our vital records, both in physical and digital formats.

Your role will involve creating, organizing, and classifying records, ensuring they are easily accessible, and maintaining their accuracy. You will play a key role in adhering to established policies and regulatory requirements while managing data entry and verification tasks, guaranteeing the integrity of our records. Compliance with data retention and disposal policies, along with providing training and support to staff, will be part of your responsibilities. Your attention to detail, knowledge of data privacy regulations, and strong organizational skills will contribute significantly to the success of our record management efforts.

The role also involves ensuring smooth day-to-day operations by managing administrative tasks, facilitating communication, and offering support to various departments. If you're looking to join a dynamic team and play a pivotal role in maintaining our Planning and Development Services department's information assets, we encourage you to apply!

This opportunity is ideal for a candidate with 3-5 years of related experience or an equivalent combination of education and experience. We are looking for someone with a passion for organization and customer service, to bring their skills in attention to detail and communication to the City

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Establishes and maintains effective office systems and procedures, including supply inventory.
• May provide customer service for internal customers and citizens, including explanation and interpretation of policies and procedures, in person and via telephone.
• Responsible for supporting a specific project or program for a department or division as assigned.
• Enters data, compiles records and reports; tabulates or posts data; may develop and maintain data bases.
• Compiles and organizes materials for various programs and/or projects.
• Provides clerical support including preparing or answering correspondence; may open and route incoming mail and prepare outgoing mail.
• May conduct marketing and sales activities.
• May provide basic financial support through fee collection, data entry and tracking.
• May coordinate schedules for meetings, training, or travel; may prepare agenda for and transcribe minutes at meetings.
• Acts as liaison to other City offices.
• May administer document and record management systems.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Ability to use records management, accounting, word processing, presentation, web development, and graphics software.
• Knowledge of basic math and/or accounting.
• Ability to enter data accurately; use spreadsheet and database software.
• Ability to respond effectively to customer service requests.
• Ability to communicate effectively orally and in writing.
• Good organization skills; attention to detail; multi-tasking skills.
• Ability to understand a total process flow and ensure that all details of a task are accomplished properly.
• Basic understanding of finance or budget management processes and procedures.
• Ability to work under moderate supervision and to exercise independent judgement as required.

Required Qualifications

Experience Requirements

• Minimum of three to five years related experience; or equivalent combination of education and experience.

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Business Support II

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.
Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any behavior that violates this policy.
Consistent with the City’s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.
The City is committed to providing a healthy and safe work environment. In addition to the City’s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.
Note: Some information in your application may be public information under the Colorado Open Records Act.