Baltimore Ravens

CRM & Business Strategy Analyst

 

Dept: Business Strategy & Analytics

Position Reports to: Senior Manager, Data Science & Analytics

Position Summary:

The Business Strategy & Analytics team utilizes data to inform and empower the organization to make more structured decisions to benefit our fans and community. We do this by translating data into insights and making continuous efforts to optimize our business.

The Business Analyst, CRM will work within the Business Strategy & Analytics (BSA) department and partner closely with Ticketing, Sponsorship, Suites, Marketing, IT, Legal, and Finance departments. This role will leverage data analysis and the Salesforce platform to maximize CRM functionality and provide insights through data. The Business Analyst, CRM will manage/build customer relationships, evaluate/pursue revenue opportunities, and ensure customer data is properly capture/maintained.

The Business Analyst, CRM must be a self-starter with strong interpersonal skills and will be required to work on-site at the Under Armour Performance Center (Owings Mills, MD).

Essential Job Duties & Responsibilities

• Possess a strong understanding of Salesforce products, processes, and best practices to serve as the subject matter expert for all things Salesforce.
• Collaborate with multiple departments to develop solutions to meet business needs.
• Build data visualizations and develop critical business reports/dashboards.
• Develop a deep understanding of business processes, data, and the ability to connect technology solutions to business objectives.
• Strong ability to interpret data and transform it into actionable insights.
• Ensure highly-productive end user experience by designing and implementing customized end user interface and building and delivering workshop and training materials.
• Maintain the Salesforce security model including roles, profiles, sharing rules, and permission sets.
• Oversee the day-to-day configuration, support, maintenance, and improvement of Salesforce, including the creation of custom objects and fields.
• Use tools such as Flow, Mulesoft, and other platforms to build automations within Salesforce.
• Evaluate new Salesforce products/features and partner with stakeholders to implement and deploy to production.

Required Education and/or Experience

• Bachelor's degree in a related field
• 3+ years of experience supporting Salesforce development, configuration, implementation, or sustainment.
• Strong analytical capabilities.
• Proficiency in Microsoft Excel.
• Experience in SQL, Python, R, or similar language preferred.
• Prior use of Tableau, PowerBI, or other visualization platforms preferred.
• Understanding of Databricks, Snowflake, or other analytic platforms preferred.

Requisite Abilities and/or Skills

• Adept at managing multiple priorities simultaneously in a fast-paced environment
• Ability to occasionally work extended hours, including nights, weekends, and holidays as necessary.
• Team first, positive, people-oriented, and energetic attitude.
• Possess a deep understanding of Salesforce products, processes, and best practices.
• Excellent written, verbal and visual communication skills.

 Application Process:

To be considered for this role, applicants must:

• Upload and submit a resume AND cover letter.
• Complete the required additional screening questions as part of the application.
• Applicants who do not include all required information will be removed from consideration.
• Those moving forward will receive an email from vidcruiter@hiringplatform.com to complete a video interview. Please follow the instructions in the email within 3 days of receiving it to complete your screening interview in order to continue to be considered for employment.
• If you are selected for an interview, we will contact you. No follow-up phone calls or emails inquiring about the position will be accepted.

ALL OF THESE STEPS MUST BE COMPLETED IN ORDER TO BE CONSIDERED. ANY APPLICATIONS MISSING ANY OF THE ABOVE INFORMATION WILL CONSIDERED INCOMPLETE AND WILL, THEREFORE, NOT BE REVIEWED.

 Salary and Benefits:

• Range: $75,000 – 85,000
• Company-paid health insurance, including health and vision. Dental insurance also provided with minimal employee contribution
• Competitive 401(K)
• Paid time off to include 20 vacation days and 5 personal/sick days

 Please note: Due to the volume of applications received by the Baltimore Ravens, we are unable to provide updates on the status of your application. You will be notified if you are selected to advance in the process.

As an equal opportunity employer, we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities, sexual orientations, gender identities, socio economic status, as well as military veterans and individuals with disabilities, to apply.