Responsibilities

• The Business Manager will establish close client relationships, lead client and internal meetings, and partner and collaborate with the social and cross-department teams to make sure the work is delivered on time, on brief and on budget. This role will also be responsible for tracking all client approvals and managing final deliverables.
• Lead social-first campaigns from brief to launch, ensuring work is delivered on time, on budget, and on brief
• Be the go-to partner for clients, building trusted relationships and guiding conversations with confidence
• Stay plugged into culture and social trends, bringing fresh thinking and opportunities to the team
• Turn complex briefs and moving parts into clear plans and actionable next steps
• Manage budgets, estimates, forecasts, and reconciliations with accuracy and accountability
• Champion great work by providing clear recommendations and managing feedback effectively
• Bring together cross-functional teams, agency partners, and vendors to create seamless campaign execution
• Keep projects moving, solve problems proactively, and anticipate challenges before they arise
• Oversee content delivery, asset management, and operational excellence across workstreams

Requirements

• 2–3 years of agency experience leading projects and building client relationships.
• A deep love for social media and a strong understanding of integrated marketing.
• Confidence presenting ideas, managing feedback, and partnering directly with clients.
• The ability to juggle multiple priorities while keeping teams aligned and projects moving.
• Strong project management skills with experience overseeing budgets, timelines, and deliverables.
• A proactive, problem-solving mindset—you spot challenges early and find solutions fast.
• Curiosity, positivity, and a passion for creating culturally relevant work that breaks through.

Benefits

• Benefits for this role include health/vision/dental insurance, 401(k), stock purchase, vacation, sick and personal days, Also, you will be eligible (approximately thirty days after you commence employment) to participate in all disability, life, travel insurance plans and programs, retirement plans subject to the terms and conditions of such benefit plans. Please don’t let our posted ranges keep you from exploring this or any other exciting opportunities within TBWA.