B2B eCommerce Administrator
Bradford, PA (On-site)
Posted 4 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
B2B eCommerce Administrator
PRIMARY DUTIES:
Platform Administration & Maintenance
- Maintain product catalogs, pricing, promotions, and customer-specific configurations.
- Manage user accounts, permissions, and account hierarchies.
- Execute platform updates, configuration changes, and content uploads.
- Monitor site functionality and escalate technical issues as needed.
- Perform regular platform audits and quality checks.
Product & Content Management
- Maintain accurate product data, images, specifications, and documentation.
- Support content syndication across B2B channels and tools.
- Coordinate with Marketing and Product teams on content updates.
- Ensure compliance with brand and data standards.
Order & Operations Support
- Monitor order flow, status, and exceptions.
- Support troubleshooting of fulfillment, invoicing, and returns issues.
- Coordinate with Operations and Customer Service on escalations.
- Maintain documentation for operational workflows.
Reporting & Analytics Support
- Generate routine performance and operational reports.
- Track platform usage, order activity, and data quality.
- Support KPI reporting for leadership.
- Maintain dashboards and reporting templates.
Sales & Customer Enablement
- Support onboarding of new B2B customers.
- Assist Sales with account setup, pricing configuration, and access.
- Provide first-level platform support to internal users and customers.
- Create and maintain training and reference material.
Process & Compliance
- Follow established governance and change management procedures.
- Support data privacy, security, and compliance requirements.
- Maintain documentation for system processes.
- Assist with audits and controls.
EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS:
- Bachelor’s degree in Business Administration, Marketing, or related field or relevant experience
- 3 years of experience in a relevant role with B2B or B2C experience (B2B experience preferred)
- Experience with Shopify B2B, Magento, SAP Commerce, Salesforce Commerce, or similar platforms.
- Familiarity with Product Information Management (PIM), Enterprise Resource Planning (ERP) , Order Management System (OMS), or Customer Relationship Management (CRM) systems.
- Experience supporting B2B pricing structures and account management.
- Knowledge of product data management and content governance.
- Experience with GA4, Power BI, or similar reporting tools.
***This is an office hourly, full on-site position located in Bradford, PA***
Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas.
Zippo Manufacturing Company
Celebrating more than 85 years of business in Bradford, Pennsylvania, Zippo is one of the most recognized brands in the world, and has produced more than 600 million windproof lighters, each backed by an unparalleled lifetime guarantee.Born from Zippo’s legacy of fire, durability and reliability, Zippo offers a full line of products designed to enhance the outdoor experience. Zippo offers the performance consumers expect while establishing a new standard for quality that sets the brand apart in the marketplace. With products for flame, cooking and comfort, Zippo outdoor products are engineered to exceed and provides an outdoor experience that is unmistakably Zippo. In addition to the classic Zippo lighter, Zippo also markets candle lighters, utility lighters, men's apparel and accessories, and outdoor products. Zippo owns W.R. Case and Sons Cutlery Company and the Ronson U.S.A. brand in addition to Zippo U.K., Zippo Germany, Zippo SA, and Zippo Classic China. Zippo products are distributed in more than 160 countries.
