Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.

Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.

Join us at Flying Horse Resort and Club, your success starts now.

ROLE & RESPONSIBILITIES:

This position is responsible for providing assistance and excellent customer service to our Club Members and guests. This position has frequent interactions with numerous departments to assure appropriate information is obtained and distributed.

• Distribute daily use and monthly locker rentals
• Make reservations for tennis courts, gymnasium and Kids’ Cabin
• Effectively and enthusiastically welcome Club Members, guests and employees into the athletic club with a professional and friendly demeanor.
• Ensure that all products, information, scheduling, and operations of the front desk meet a specific and high quality standard.
• Be an intermediary between membership and athletic club staff.
• Assist communication between all areas of the Athletic Club as well as all departments throughout property.
• Knowledge of retail products and services offered in the athletic club.
• Assist Athletic Club Supervisor and leadership team in administrative duties.
• Ensure that each Member and Guest receives excellent customer service by maintaining a professional, courteous, attentive, expedient and enthusiastic demeanor.
• Maintain a thorough knowledge of the various happenings, such as Special Events; Aquatics, Tennis, Golf and Fitness Information and Schedules; and various other Club related information.
• Communicate effectively and professionally with Club Members, guests, managers and other staff members.
• Answer phones with the appropriate phone etiquette and distribute calls accordingly.
• Assist other departments as needed with such tasks as forwarding information, crossing training, making copies, office supplies order requests to Supervisor, and lost and found.
• Communicate Member complaints and or concerns with direct Supervisor.
• Charge appropriate Club guest fees to Club Members and Guests.
• Show Spa guests to the appropriate locker room areas and where the amenities are located.
• Keep all Front Desk and Lobby areas cleans, neat and tidy at all times.
• Attending Front Desk meetings when direct Supervisor schedules them.
• Have a clear understanding of all the amenities that the Club at Flying Horse has to offer to its Club Members and Guests.

Any other tasks as assigned by your Supervisor or Leadership Team.

QUALIFICATIONS & EDUCATIONAL REQUIREMENTS:

Must have administrative experience and have understanding of basic marketing concepts and operations. Ability to use Excel, Outlook, and Microsoft Word programs, use of photocopying and fax equipment, other computer and reception skills necessary. Must be detail oriented, accurate and possess good organizational abilities and be capable of handling multiple tasks simultaneously in a fast paced environment. Knowledge of retail sales is preferred. Intrapersonal relationship skills a must.

ADDITIONAL NOTES:

Must possess strong customer service skills and oral communication skills. Competency in dealing with Club Members and fellow employees under circumstances requiring tact and diplomacy. Must possess the ability to work effectively under time deadlines.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.