Responsibilities

• Own daily community engagement across MadeGood’s social platforms, including comments, direct messages, mentions, and tagged content.
• Serve as the frontline voice of MadeGood, engaging with consumers in a friendly, thoughtful, timely, and on-brand way.
• Build meaningful relationships with community members by identifying opportunities to engage beyond standard responses.
• Monitor consumer conversations, questions, feedback, and sentiment, escalating sensitive or complex issues when appropriate.
• Partner closely with Customer Experience to ensure consistent responses, seamless handoffs, and timely issue resolution.
• Help maintain and evolve community management guidelines, response templates, brand voice standards, and escalation processes.
• Proactively engage in relevant cultural and community conversations where MadeGood can participate authentically.
• Identify highly engaged fans, advocates, creators, and potential community partners.
• Support the scheduling and publishing of organic social content under the direction of the Social & Influencer Marketing Manager.
• Conduct quality assurance checks to ensure posts are accurate, properly formatted, tagged correctly, and published on time.

Requirements

• 2–4 years of experience in social media, community management or brand communications.
• Experience using social publishing, community management, listening, or analytics tools such as Sprout Social, Meta Business Suite, or similar platforms.
• - - - Note: Original text includes bullets; preserved as listed in education and qualifications.

Preferred

• Comfort working in PowerPoint, Excel, and Canva; familiarity with basic photo or video editing tools is an asset

Benefits

• Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
• RRSP matching or 401k matching for an empowered financial journey
• Eligibility to participate in Riverside's Profit Sharing Plan
• Join Employee-Led Resource Groups (ERGs championing mental health, sustainability, diversity, women, and LGBTQ+ rights)
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
• An open concept work environment that embodies our Values
• Wait! There’s more!