Job Title:

Associate, Marketing Solutions (*)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

The Associate, Marketing Solutions is the primary contact with automotive dealer contacts within an assigned region/zone. Performs sales, marketing, and consulting functions via telephone and computer to develop, implement, maintain and grow assigned Dealer marketing and customer attainment and retention goals.

Essential Responsibilities:

• Build and maintain strong, consultative relationships with assigned dealer base, positioning as a trusted Consultant through in-depth program expertise and business acumen
• Proactively identify opportunities to drive enrollment, adoption, and campaign deployment based on dealer needs and performance goals.
• Ability to meet / exceed assigned daily, monthly, yearly goals.
• Lead strategic conversations with dealers to align program capabilities with revenue, retention, and customer engagement objectives.
• Drive dealer participation in program offerings by educating, influencing, and guiding decision-making around campaign strategy and deployment.
• Ensure timely activation and execution of campaigns, maintaining momentum from enrollment through ongoing engagement
• Develop and maintain customized marketing plans for each dealer, focused on maximizing performance, minimizing risk and achieving measurable outcomes.
• Analyze performance trends, reporting, and market dynamics to provide actionable recommendations and optimization strategies.
• Continuously refine dealer strategy through ongoing communication reviews and performance discussions.
• Translate reporting insights into clear, actionable guidance for dealers to improve targeting, segmentation and engagement
• Maintain accurate and detailed dealer records, including communications, campaign activity, and performance tracking with CRM tool
• Review and approve dealer communications to ensure brand alignment, quality standards, and program compliance.
• Implement quality control process for marketing materials, dealer selections and dealer originated copy.
• Assist in the resolution of data issues.

ESSENTIAL QUALIFICATIONS

Education/Knowledge:        

• Bachelor’s degree (BA or BS) in Marketing/Communications and 1-3 years of experience in sales, marketing, and customer service.

Experience / Skill: 

• Must be able to write reports and business correspondence and can effectively present the information to management or customers. 
• Ability to perform effectively within a team environment is a must. 
• Ability to work well under pressure, meet deadlines and handle multiple projects is essential. 
• Must be able to work with all levels and backgrounds in a diverse workforce. 
• Proficiency in Microsoft Office specifically including Word, Excel, and Outlook. 
• Desired skills include experience with sales, direct marketing, and creating/implementing marketing plans.

Disclaimer    

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Location:

USA MI Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE