Responsibilities

• Contribute to the annual and per-beat community strategy for WWE 2K, helping define objectives, audience priorities, KPIs, and measures of success in partnership with Marketing, Social, and Communications.
• Manage day-to-day operations of official WWE 2K community platforms, including Discord, Reddit, and Steam Community, helping set the tone, structure, and programming that make them worth belonging to.
• Build and maintain the community calendar against the franchise beat plan, for the title marketing campaign, seasonal content updates, WWE tentpole moments and more.
• Execute programs that grow retention and advocacy across the player lifecycle: onboarding new players, re-engaging lapsed ones, and deepening investment for the most loyal.
• Cultivate and recognize community advocates - creators, moderators, and superfans - through programs that reward contribution and give members a platform.
• Serve as the voice of the player internally, running a disciplined feedback loop process to capture, prioritize, and escalate community sentiment, feature requests, and rising issues to internal stakeholders.
• Support Marketing, Product Management, Customer Success, Quality Assurance, and Studio teams as needed by surfacing community concerns or escalations and directing players to the appropriate resolution channels.
• Own day-to-day community sentiment reporting: track engagement, sentiment, and audience trends across owned and fan-run spaces, and deliver clear, actionable recaps that inform roadmap and marketing decisions.
• Represent 2K and our development partners with good judgment in public community spaces, partnering with senior team members during high-visibility or sensitive moments.
• Help maintain community moderation standards and guidelines, and support the management of moderator programs and external vendor partners, holding them to a consistent quality bar.

Requirements

• 2–4 years of experience in community management, community strategy, or player/creator relations
• Experience helping build and execute community programs from strategy through measurement
• Strong understanding of WWE 2K or comparable live/sports game franchises, and genuine fluency in the culture and expectations of their players.
• Deep, practical knowledge of community platforms and tooling: Discord (including bots and integrations), Reddit, Steam, YouTube, Twitch
• Proficiency in the use of community management/listening platforms.
• Ability to translate community sentiment into clear recommendations that inform product, marketing, and communications decisions.
• Exceptional written and verbal communication skills, with the judgment to strike the right tone in celebratory, technical, and sensitive moments alike.
• Proven ability to build trust and collaborate across diverse internal stakeholders, including developers, marketers, PR, legal, and customer support.
• Comfortable with data - able to pull together analysis-based recaps and make a case with numbers as well as narrative.
• Strong EQ, composure under pressure, and a proactive approach to handling challenging situations in public forums.

Preferred

• Familiarity with creative tools (Adobe Creative Suite, Canva, CapCut) is a plus.
• Bachelor’s degree in communications, Marketing, English, a related field, or equivalent experience a plus.

Benefits

• a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.