Associate Director, CX at Publicis Health Media | Chicago, IL | $81K/yr – $117K/yr

Publicis Health Media

Associate Director, CX

Chicago, IL (On-site)

$81K/yr – $117K/yrSenior Level6+ years expFull time

Posted 5 weeks ago

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Job Summary

Turn insights into impact by owning strategic brand direction for pharma, turning market and patient signals into concrete omnichannel plans for HCP and DTC journeys.

Strategic Planning & Cross-Functional Alignment: Shape recommendations and align strategy across strategy, media, analytics, and creative teams.
Omnichannel Market & Campaign Insight: Translate landscape, media planning, and measurement into actionable plans and optimization opportunities.
Client & Stakeholder Partnership: Act as the day-to-day strategic partner, presenting clear perspectives and building trust with client and internal teams.

Job Description

Lead cross functional strategy for pharma brands, turning market and patient insights into actionable plans across HCP and DTC omnichannel campaigns.

Strategic Planning & Cross-Functional Alignment: Develop and communicate strategic recommendations for assigned brands and partner with cross-functional teams.
Omnichannel Market & Campaign Insight: Maintain knowledge of HCP and DTC omnichannel landscape, media planning, and campaign measurement; identify actionable insights.
Planning Tools & Thought Leadership: Utilize research tools to support planning and contribute to marketplace trend analysis and new business initiatives.
Client & Stakeholder Partnership: Serve as strategic day-to-day client partner and build relationships; present recommendations with confidence.

Requirements

6–8+ years experience in customer experience, brand strategy, media strategy, healthcare marketing, or related disciplines.
Pharmaceutical experience preferred; healthcare, consumer health, or CPG experience a plus.
Strong storytelling, presentation, and client communication skills; ability to translate data into actionable recommendations.

Benefits

Medical, dental, and vision coverage.
Disability insurance and 401K.
Parental and family care leave; family forming assistance.
Tuition reimbursement.
Flexible time off.

Publicis Health Media

Publicis Health Media (PHM) is the market-leading media agency in the health category, providing unmatched DTC and HCP health, wellness and pharmaceutical expertise, innovation and unmatched clout.Our team of market makers works closely with an expansive set of consumer and HCP media partners, consistently identifying first-to-market opportunities that help our clients disrupt their categories and drive business growth. We believe that everyone deserves to have a positive healthcare experience. That healthcare marketing must go beyond the expected and the traditional. That we need to push the boundaries of media through data, content, commerce and creativity. Together we create powerful experiences that matter, driving better health outcomes for the people we serve.

Founded in 2012

Philadelphia, Pennsylvania, USA

800 employees (170 in marketing)

www.publicishealthmedia.com