CRM DEVELOPER
Sally Beauty
USA (Remote)
In-houseFull-timeMid level2+ years exp.
1 day ago
Associate Director CRM & Insights
Raleigh, NC (On-site)
Salary Not AvailableSenior Level7+ years expFull time
Posted 6 months ago
Job Summary
Drive CRM strategy and deployments for Merz Aesthetics, aligning data, Salesforce OCE, and reporting to commercial goals.
- Own CRM strategy, roadmap, and execution across initiatives.
- Must-have: Salesforce OCE experience or similar CRM background.
- Standout: Cross-functional leadership with analytics, field ops, and governance.
Job Description
Responsibilities
- CRM Strategy & Roadmap
- Lead the strategy, planning and execution of CRM initiatives, ensuring alignment with commercial priorities and field effectiveness goals
- Business & Field Insights
- Collaborate with analytics, marketing and field teams to generate actionable insights that inform customer engagement strategy and targeting
- Data Governance
- Oversees data integrity, standardization, and governance to ensure clean and accurate CRM data for reporting and targeting
- Salesforce (OCE) Enhancements
- Translate business requirements into Salesforce OCE system configurations and enhancements
- Reporting & Dashboards
- Collaborate with commercial analytics, design and deliver reporting tools and dashboards that support business performance, field operations
- Vendor & Team Leadership
- Manage third-party CRM support partners and provide coaching and leadership to team members
Requirements
- Bachelor's Degree
- 7+ years experience in CRM strategy, commercial operations or analytics
- Salesforce OCE experience or other similar CRM experience
Preferred
- Bachelor's Degree Background in pharmaceutical, life sciences or healthcare
- Strong experience translating business requirements into technical CRM solutions
Merz Aesthetics
3.7 Glassdoor
Merz Aesthetics is a medical aesthetics business with a long history of empowering health care professionals, patients and employees to live every day with confidence. We aim to help people around the world look, feel and live like the best versions of themselves — however they define it. Clinically proven, its product portfolio includes injectables, devices and skin care treatments designed to meet each patient’s needs with high standards of safety and efficacy. Being family owned for more than 115 years, Merz Aesthetics is known for building unique connections with customers who feel like family. Merz Aesthetics’ global headquarters is in Raleigh, N.C., USA, with a commercial presence in 90 countries worldwide. It is also a part of Merz Group, which was founded in 1908 and is based in Frankfurt, Germany. Learn more at merzaesthetics.com.
Founded in 1999
Raleigh, North Carolina, USA
3K employees (296 in marketing)
74% recommend to a friend
83% CEO approval
Marketing Team
Marketing Team Size
279 (9% of company)
Marketing Roles Posted (Last 30 Days)
1
Traffic Signals
Monthly Visitors
38.5K
Traffic Source Mix
Search
39.4%
Direct
45.6%
Referral
8.7%
Social
5.2%
Paid
0.9%
Headcount Trend
Current headcount: ~3K
Recent News
Links
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