Associate Director CRM & Insights at Merz Aesthetics | Raleigh, NC

Merz Aesthetics

Associate Director CRM & Insights

Raleigh, NC (On-site)

Salary Not AvailableSenior Level7+ years expFull time

Posted 4 months ago

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Job Summary

Drive CRM strategy and deployments for Merz Aesthetics, aligning data, Salesforce OCE, and reporting to commercial goals.

Own CRM strategy, roadmap, and execution across initiatives.
Must-have: Salesforce OCE experience or similar CRM background.
Standout: Cross-functional leadership with analytics, field ops, and governance.

Job Description

Responsibilities

CRM Strategy & Roadmap
Lead the strategy, planning and execution of CRM initiatives, ensuring alignment with commercial priorities and field effectiveness goals
Business & Field Insights
Collaborate with analytics, marketing and field teams to generate actionable insights that inform customer engagement strategy and targeting
Data Governance
Oversees data integrity, standardization, and governance to ensure clean and accurate CRM data for reporting and targeting
Salesforce (OCE) Enhancements
Translate business requirements into Salesforce OCE system configurations and enhancements
Reporting & Dashboards
Collaborate with commercial analytics, design and deliver reporting tools and dashboards that support business performance, field operations
Vendor & Team Leadership
Manage third-party CRM support partners and provide coaching and leadership to team members

Requirements

Bachelor's Degree
7+ years experience in CRM strategy, commercial operations or analytics
Salesforce OCE experience or other similar CRM experience

Preferred

Bachelor's Degree Background in pharmaceutical, life sciences or healthcare
Strong experience translating business requirements into technical CRM solutions

Merz Aesthetics

3.7 Glassdoor

Merz Aesthetics is a medical aesthetics business with a long history of empowering health care professionals, patients and employees to live every day with confidence. We aim to help people around the world look, feel and live like the best versions of themselves — however they define it. Clinically proven, its product portfolio includes injectables, devices and skin care treatments designed to meet each patient’s needs with high standards of safety and efficacy. Being family owned for more than 115 years, Merz Aesthetics is known for building unique connections with customers who feel like family. Merz Aesthetics’ global headquarters is in Raleigh, N.C., USA, with a commercial presence in 90 countries worldwide. It is also a part of Merz Group, which was founded in 1908 and is based in Frankfurt, Germany. Learn more at merzaesthetics.com.

Founded in 1999

Raleigh, North Carolina, USA

3K employees (296 in marketing)

www.merzaesthetics.com

74% recommend to a friend

83% CEO approval