Amplified Marketing is a boutique, award winning experiential agency that builds brand experiences through lifestyle, entertainment, fashion, beauty, sports and hospitality programs. We are currently seeking an Associate Director, Client Services to join the growing team.

He / she / they is an integral part of the Amplified team and its clients and works to bring a fresh and innovative perspective to our client roster.

YOUR PROFILE

• Experienced client service professional with strong project management and account leadership expertise
• Highly organized, detail-oriented, and skilled in managing multiple accounts and client relationships
• A proactive and strategic thinker with excellent communication and relationship-building skills
• Passionate about luxury CPG brands in the alcohol, fashion, and beauty industries.
• Adept at leading cross-functional collaboration, driving operational efficiency, and mentoring junior team members
• Ready to step into a more strategic leadership role while maintaining hands-on client engagement

CLIENT RELATIONSHIP MANAGEMENT | Deliver Outstanding Client Experiences 75%

• Serve as the day-to-day senior contact for client accounts, ensuring seamless communication, project execution, and satisfaction
• Manage the client experience across project lifecycles, proactively identifying challenges, solutions, and growth opportunities
• Lead agency participation in client meetings, project briefings, and integrated team discussions
• Drive cross-functional collaboration between Client Services, Experiential, and Creative divisions to ensure cohesive project delivery
• Serve as the primary point of escalation for client concerns, delivering timely resolutions and fostering trust

TEAM LEADERSHIP & OPERATIONS | Strengthen Internal Collaboration & Execution 20%

• Provide guidance, mentorship, and support to Managers, Senior Managers, and Associates within the Client Services team
• Supervise project workflows to ensure that internal and external deadlines are consistently met
• Oversee the creation and delivery of key project documentation, including status reports, presentations, and budgets
• Partner with internal leadership to enforce best practices, optimize internal workflows, and enhance operational efficiency
• Represent the Client Services team internally, advocating for client needs and resource requirements

STRATEGY & PARTNERSHIP DEVELOPMENT | Support Strategic Client Growth 5%

• Support the development of partnership strategies and experiential concepts that align with the client's business goals
• Assist in identifying new opportunities within existing client accounts to expand services and deepen relationships
• Collaborate with the leadership team to integrate consumer trends and market insights into client program planning
• Support the execution of partnership activations to ensure successful brand integrations and experiential moments
• Provide strategic recommendations to enhance the client’s consumer engagement and event ROI

Up to 15% travel required for onsite event management. Subject to change based off of new business and event schedule.

The Amplified team is a hybrid in-office (10am - 6pm) / remote team and requires team members are in-office 3-days per week.

Compensation package includes competitive base, annual bonus eligibility, healthcare contribution and cell phone stipend. Exact compensation may vary based on skills and experience with a base salary range of $96,000 - $115,000 / year. Featured benefits include employer contribution to medical, vision, dental and life insurance package, 401k (with company match), paid maternity leave, paid paternity leave, generous PTO, 14 holidays, winter holiday closure and Summer Fridays.

Amplified Marketing is an equal opportunity employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.