Associate Director, Client Engagement

Responsibilities

• Own Strategic Client Relationships
• Serve as the primary relationship owner for a portfolio of high-complexity, high-priority accounts, building trusted partnerships that extend beyond individual campaigns. Own day-to-day client communications, account health, strategic recommendations, and escalation management.
• Lead Campaigns from Presale Through Post-Analysis
• Own the full campaign lifecycle, from presale conversations and Squad KO through execution, performance updates, and post-analysis. Keep teams aligned to scope, timelines, KPIs, and client expectations at every stage.
• Orchestrate Cross-Functional Execution
• Act as the internal hub for the pod, ensuring Creator Operations, Strategy, Analytics, Media, and Account teams have the context and direction they need to deliver high-quality work. Lead Squad KO and client kickoffs, establish approval workflows, and keep execution moving with clear ownership and follow-through.
• Own Client-Facing Quality and Performance Narratives
• Serve as the senior QC layer for client-facing deliverables, reviewing content, decks, and communications before they reach the client. Lead mid-flight performance updates and partner with Strategy and Analytics to turn results into clear insights, recommendations, and strategic next steps.
• Protect and Grow Account Health
• Identify risks early, escalate with context and a proposed resolution, and proactively monitor account health. Surface renewal and upsell opportunities with the right supporting context to help strengthen and grow client relationships.

Requirements

• 6–10 years in account management or client services, with experience managing complex, multi-workstream client relationships.
• Demonstrated ability to lead client relationships at a strategic level — not just managing deliverables, but shaping the client's thinking.
• Strong understanding of influencer marketing — strategy, pricing, creator selection, content review, and measurement.
• Comfortable leading client meetings, QBRs, and post-analysis presentations; able to hold the room and manage difficult conversations.
• Strong project management instincts — can run multiple accounts simultaneously without dropping threads.
• Collaborative, organized, and proactive; a credible escalation point for the team below them.

Benefits

• Remote or hybrid work environment with flexible hours
• Unlimited PTO + company holidays
• Comprehensive medical, dental, vision, and disability coverage
• Life & AD&D insurance
• 401(k) with company match
• Paid parental leave & family support
• Pet care perks & insurance
• Learning & career development programs
• Commuter & transit benefits
• Exclusive employee discounts