Responsibilities

• Be the Voice of the Brand - Own daily community management across social platforms (i.e. Instagram, TikTok, Linkedin, YouTube, X, and Facebook) for our Brands - identifying opportunities to comment on other posts and responding to comments on our own - Monitor brand, competitor, and industry conversations regularly, sharing insights with our Brands as needed - Quickly draft and post comments aligned with established Brand voice guidelines - Spot and flag potential issues early, and respond per our established protocols - Maintain trackers to log community engagements, responses, and opportunities surfaced Work Closely with Clients - Join client meetings to listen in on any social listening / community management / social publishing needs or shifts, as well as sharing social insights in real time - Review meeting agendas and recaps that keep everyone aligned - Provide thoughtful perspectives and platform-informed recommendations live and via email - Proactively respond to our client emails for the workstreams you manage - Collaborate with clients and partners on content that authentically features the brand Collaborate and Plan Across Teams - Publish content, maintain content calendars, and keep cross-functional teams up to date - Comfortable with reporting and publishing tools to execute content calendars - Track performance and share learnings to inform future work - Own monthly reporting and share insightful, thoughtful recommendations - Help translate social trends, tone shifts, and memes into actionable content ideas for weekly trendspotting recommendations Team Management & Collaboration - Mentor junior team members, delegating tasks effectively to teach the craft and build team capability. - Oversee daily workflow, prioritize time-sensitive deliverables, and manage workload capacity transparently - Partner with internal teams to ensure seamless collaboration and high-quality outputs. - Actively contribute distinct points of view and ideas in team meetings to drive business success

Requirements

• - 2–4 years of experience managing social media communities on behalf of brands (internships count!)
• - A strong grasp of social platforms—especially Instagram and TikTok —and the rhythm of what makes content land
• - Solid writing and communication skills; you can channel a brand voice while still sounding human
• - A proactive, detail-oriented mindset and a genuine interest in culture, social trends, and internet behavior
• - A team-first attitude and excitement to learn from others
• - Experience in CPG, Travel, Lifestyle brands is a plus, but curiosity is essential

Benefits

• - A workplace that’s alive with courage, ideas, respect and humanity
• - Professional growth and development programs to help advance your career
• - Comprehensive health care and wellness plans for your entire family
• - A 401(k) Savings Plan and Flexible Spending Accounts
• - Paid holidays, Unlimited Paid Time Off (Personal, Sick, Vacation), and Summer Fridays
• - Additional Perks: Family Leave, Well-Being Programs, and Commuter Benefits