Responsibilities

• Give effective creative direction and feedback across three distinct disciplines — design, copywriting, and video editing — ensuring copy, visuals, and video work cohesively together, and catching mismatches in tone, pacing, or message before final delivery
• Concept original creative ideas and campaigns, not just execute against existing briefs — bringing fresh thinking rooted in cultural and social trends
• Partner cross-functionally with Channel Managers, Creative Strategists, and brand teams — helping shape sharper, more actionable briefs, understanding what creative is winning and why, and ensuring DR creative stays true to brand voice and identity while still driving KPIs
• Collaborate with external agency and freelance partners — briefing them clearly, giving timely creative direction and feedback on their work, and holding it to the same bar as in-house output
• Guide creative approach across the full range of performance channels — paid social, organic/owned, CTV, print
• Set a quality bar rooted in brand consistency and performance, not perfection — helping the team know when something's ready to ship versus when it needs another pass, given the speed and volume DR/growth work demands.
• Champion AI-assisted workflows: identify where generative AI tools can speed up ideation, scripting, storyboarding, rough-cut editing, and asset variation, and coach the team on effective prompting and tool use

Requirements

• 8-10+ years in performance creative, including experience leading, mentoring, or managing designers, copywriters, and/or video editors (player-coach experience preferred)
• Strong concepting and ideation skills in addition to design execution — proven ability to originate creative territories, not just produce against a given brief
• Multi-disciplinary fluency: working knowledge of short-form video editing (hooks, pacing, UGC-style production) and copywriting fundamentals (hooks, CTAs, tone) — enough to give sharp, credible feedback outside your core craft
• Deep fluency in cultural and social trends, and a track record of translating them into performance creative
• Experience balancing brand guidelines with performance requirements, partnering cross-functionally with brand/marketing teams
• Experience managing or directing external agency, freelance, or vendor creative partners
• Experience across print, in addition to Meta, TikTok, YouTube, Mobile, and Google
• Experience directing or being on set for lightweight, fast-turn UGC-style production shoots — not mandatory, but a plus.
• AI-native fluency: hands-on comfort prompting and directing AI tools (e.g., generative image/video, AI-assisted editing, script or copy drafting) to support ideation and production, with the judgment to know where AI speeds things up and where it doesn't — not mandatory, but a strong plus.

Preferred

• AI-native fluency: hands-on comfort prompting and directing AI tools (e.g., generative image/video, AI-assisted editing, script or copy drafting) to support ideation and production, with the judgment to know where AI speeds things up and where it doesn't
• Experience directing or being on set for lightweight, fast-turn UGC-style production shoots

Benefits

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
• Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• Generous vacation policy and company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to family planning reimbursement
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress