Responsibilities

• Studio Operations & Leadership - Support Studio Management with day-to-day studio operations. - Serve as a point of contact and leader for Studio Advisors when management is not present. - Help train and onboard new Studio Advisors. - Reinforce studio policies, sales expectations, customer service standards, and operational procedures. - Help ensure proper member and guest check-in procedures are followed. - Assist with member questions and concerns and escalate issues to management when necessary. - Monitor the studio environment and ensure it remains clean, organized, welcoming, and well maintained. - Assist with retail merchandising, inventory counts, supplies, and maintenance needs. - Support Studio Management with team communications and employee recognition initiatives. - Help identify opportunities to improve studio operations and the overall member experience. - Take initiative and perform responsibilities without requiring constant direction or micromanagement.
• Sales & Member Experience - Deliver the BODYROK Service Promise and create a welcoming, high-energy experience for every member and guest. - Build relationships with potential, new, and existing members. - Tour prospective members through the studio and explain BODYROK classes, equipment, memberships, packages, and promotions. - Follow up with leads and first-time guests to help convert them into members. - Promote and sell memberships, class packages, retail, and current studio offers. - Work toward individual and overall studio sales goals. - Support Studio Advisors in improving sales techniques and achieving studio goals. - Help drive member engagement, retention, referrals, and community involvement. - Recognize opportunities to make members feel appreciated and connected to the BODYROK community.
• Social Media & Content - Execute the studio's social media and content calendar under the direction of Studio Management. - Maintain an organized monthly content calendar for upcoming promotions, events, theme classes, and studio initiatives. - Create and post the monthly studio schedule. - Create and post content promoting theme classes, studio events, pop-ups, challenges, partnerships, and special activations. - Ensure upcoming events and promotions are marketed with sufficient lead time. - Create social media content supporting memberships, intro offers, packages, retail, and studio promotions. - Capture high-quality photo and video content during classes, events, and throughout the studio. - Create and edit Instagram Reels, Stories, graphics, and other short-form content. - Maintain an active and engaging Instagram Story presence throughout the week. - Highlight instructors, members, studio milestones, celebrations, and community moments. - Maintain an organized library of photos, videos, graphics, and evergreen content. - Stay current on social media trends, trending audio, and content ideas that align with the BODYROK brand. - Ensure all content is accurate and proofread before posting, including dates, times, instructor names, pricing, and promotional details. - Monitor social media comments, tags, mentions, and messages and respond or escalate when appropriate. - Review basic social media performance to identify which types of content are resonating with our community. - Proactively bring fresh content and marketing ideas to Studio Management.
• Events & Community - Assist Studio Management with planning and executing theme classes, member events, pop-ups, challenges, partnerships, charity classes, and studio celebrations. - Maintain an organized calendar of upcoming studio events and activations. - Brainstorm new theme classes, events, partnerships, and community-building opportunities. - Help coordinate event details including instructors, vendors, partners, giveaways, decorations, signage, and other event needs. - Identify and connect with local businesses and potential community partners for collaborations and studio activations. - Communicate with vendors and partners leading up to events to confirm details and logistics. - Assist with sourcing event materials, giveaways, prizes, and decorations within approved budgets. - Develop and execute the social media promotional plan for each event. - Assist with event setup, execution, and breakdown. - Attend select studio events and special classes as needed. - Capture photo and video content during events for social media and future marketing. - Look for opportunities to expand BODYROK's presence and relationships within the local community.

Requirements

• 1–2+ years of customer service, sales, hospitality, retail, fitness, or similar experience preferred.
• Previous leadership or supervisory experience preferred.
• Social media and/or content creation experience strongly preferred.
• Comfortable creating content for Instagram, including Reels and Stories.
• Experience with Canva, CapCut, or similar content creation tools preferred.
• Strong understanding of social media trends and what makes engaging content.
• Mindbody experience is a plus.
• Strong sales and customer service skills.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented.

Preferred

• Social media and/or content creation experience strongly preferred.
• Experience with Canva, CapCut, or similar content creation tools preferred.
• Mindbody experience is a plus.

Benefits

• Additional Benefits Include - Sales commissions and performance incentives - Opportunity for continued growth and increased responsibility as BODYROK expands