Responsibilities

• Serve as the main point of contact for residents and provide professional, responsive customer service
• Regularly visit and inspect the community and identify items that need attention
• Communicate community rules and follow up with residents as needed
• Coordinate with vendors and contractors for maintenance, repairs, landscaping, and other property needs
• Follow up with vendors to make sure work is completed
• Assist with rent collection and resident account follow-up
• Complete required reports and keep accurate records
• Assist with notices and other resident communications with support from the Regional Manager
• Help with leasing, move-ins, and move-outs as needed
• Stay organized and meet deadlines

Requirements

• Strong customer service and communication skills
• Friendly, professional, and comfortable working with residents
• Dependable, organized, and detail-oriented
• Comfortable using computers, email, Word, Excel, and Outlook
• Willing and able to learn new software and systems
• Able to work independently and manage deadlines
• Willing to jump in and help where needed
• Valid driver’s license and ability to regularly visit the property

Preferred

• Previous customer service, leasing, property management, or similar experience
• Experience working with vendors or coordinating maintenance
• Familiarity with Fair Housing requirements
• Experience with rent collection or basic administrative/accounting tasks
• Familiarity with Rent Manager, Dropbox, or GoPro
• Basic marketing or leasing experience
• Landscaping, maintenance, or general handyman skills
• Interest in learning more about property management and growing with the company