Position Overview

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store

by assisting a high-performing retail team that inspires customers throughout every stage of

their culinary experience. The Assistant Store Manager helps cultivate a positive store culture

focused on #bestincenter service, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team

to meet the business needs of both culinary and retail.

• Provide coaching and feedback to ensure team members deliver outstanding customer

experience.

• Assist in development plans to support individual and team growth.

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational

experiences that inspire repeat visits and customer loyalty.

• Maintains expertise by staying current on products, actively engaging in available

training, and independently seeking out additional resources.

• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed

culture.

• Address customer concerns and resolve issues in a timely manner to maintain satisfaction

and loyalty.

Sales & Business Performance

• Partners with the General/Store Manager in developing and implementing strategies,

including effective merchandising, marketing, and customer engagement, to exceed sales

and financial goals across culinary and retail operations.

• Analyze daily performance metrics, apply insights to drive results, and lead follow-ups

with the team to ensure execution.

• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Performance is measured by key KPIs such as individual sales volume, average

transaction value, and customer conversion rates.

Operations & Compliance

• Assist with daily store operations, ensuring compliance with company policies and

procedures.

• Maintain accurate inventory levels, minimize shrink, and ensure proper product

merchandising.

• Ensure store safety and cleanliness, addressing any maintenance needs promptly.
• Assist with maintaining the accuracy and integrity of associate records, including but not

limited to time and attendance data, food safety certifications, and personal information.

• Adhere to applicable wage and hour laws. Accurately records time worked according to

SLT Policy.

HR Page 2 – Sur La Table Confidential

Assistant Store Manager

Regular, Full-Time, Non Exempt

August 2025

• Models and ensures all Sur La Table policies and standard operating procedures (SOPs)

are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers

and retrieving merchandise from stockroom or sales floor.

• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish

merchandise from stockroom or sales floor.

• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse

to accomplish work.

• Workweeks are expected to be between 36 and 40 hours with the ability to have a

flexible schedule, including nights, weekends, and holidays.

• Regular and predictable attendance.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 1-2 years of retail management experience, preferably in a specialty or culinary retail

environment.

• Proven track record of achieving sales and motivating high performing sales teams while

meeting operational goals.

• Strong leadership skills with the ability to inspire, develop, and retain a high performing

team.

• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

This job description represents a summary of the job, not an exhaustive or comprehensive list of

all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the

jobholder might differ from those outlined in the job description and other duties, as assigned,

may be part of the job. This job description is not an employment agreement or contract. Sur La

Table has the exclusive right to alter this job description at any time without notice

Pay: $19.18 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person