Assistant Manager Platform Operations
Portland, OR
Posted 7 weeks ago
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Job Description
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION
KEY RESPONSIBILITIES
PROMOTIONS EXECUTION & OVERSIGHT
- Support end‑to‑end operational execution of promotions, including setup, validation, launch, monitoring, and post‑promotion analysis.
- Ensure promotions are correctly configured across platforms, channels, and customer segments according to business requirements.
- Own promotional readiness for peak periods, launches, and high‑visibility campaigns.
RISK MANAGEMENT & QUALITY ASSURANCE
- Perform quality checks to proactively identify configuration errors, conflicts, or system limitations prior to launch.
- Monitor live promotions for defects, customer impact, or unintended financial exposure; lead rapid issue resolution and rollback when required.
- Ensure compliance with internal controls, audit requirements, and promotional governance standards.
CROSS‑FUNCTIONAL PARTNERSHIP
- Serve as a primary operational liaison between Marketing, Membership, Partnership and Customer Support for promotions‑related initiatives.
- Translate promotional concepts into clear operational requirements and execution plans.
- Support incident response and customer escalations related to promotions.
PROCESS IMPROVEMENT & DOCUMENTATION
- Identify opportunities to streamline promotional workflows, tooling, and approval processes to improve speed, accuracy, and scalability.
- Maintain and enhance standard operating procedures (SOPs), training materials, and runbooks.
- Support testing of new platform capabilities, tools, or automation related to promotions.
KEY RELATIONSHIPS
- Local Teams –Customer Service, Digital Commercial Programs, Partnerships, Membership, Campaign Operations and Analytics
- Global Teams – Digital Product Owners, Market Success Managers, IT Managers
- External Teams - External vendors
KNOWLEDGE, SKILLS AND ABILITIES
- Strong presentation and communication (verbal and written) skills across different levels within a global organization
- Analytical mind-set and innovative thinker
- Knowledge of eCommerce platforms and processes preferred
- Organized and able to communicate and educate non-technical stakeholders
- Ability to work independently towards common goals and agreed deadlines
- Capable to work in a team environment and coordinate multiple tasks with conflicting priorities
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS
- College/University degree from an accredited institution in Business/Operations or equivalent combination of education and experience
- 3 years of eCommerce / retail / digital experience
- 2+ years of working experience in a leading role in an online consumer-facing high-transaction environment
- Basic to intermediate knowledge of web analytics tools
- Practical experience and of MS-Excel, MS-Word and MS-PowerPoint
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –
BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
adidas
Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives. Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.
