Responsibilities

• 35% Lead Strategic Operations, Intake, and Workflow Management
• Design, implement, and continuously improve the CSE's marketing and communications operating model, including enterprise intake, workflow, prioritization, and resource allocation systems.
• Advise the Director and college leadership on operational priorities, resource allocation, organizational risks, capacity planning, and opportunities to improve the effectiveness of marketing and communications across the college.
• Develop strategic operational solutions for department heads, center directors, and senior administrators to address communications challenges and organizational needs.
• Evaluate project requests, establish enterprise priorities, allocate resources, and oversee project pipelines to ensure effective service delivery across a highly decentralized organization.
• Establish and oversee governance, operational standards, service-level expectations, and workflow frameworks that guide marketing and communications activities across the college.
• Lead continuous improvement initiatives that address operational bottlenecks, workload imbalances, and process inefficiencies while improving organizational effectiveness and service quality.
• Develop operational reporting frameworks and performance measures that provide leadership with actionable insights into workload, organizational capacity, and operational effectiveness.
• 30% Build and Support the CSE Communications Ecosystem
• Serve as the college's principal strategic liaison for the decentralized marketing and communications network, representing the Director on operational priorities, governance, service delivery, and organizational alignment.

Requirements

• Bachelor's degree in Marketing, Communications, Public Relations, Journalism, Business Administration, or a related field.
• Eight (8) years of progressively responsible professional experience in marketing, communications, project management, operations, or a related field. An equivalent combination of advanced education and experience may be considered.
• Two (2) years of experience managing complex project workflows, intake systems, project management, or operational processes.

Preferred

• Master's degree in Marketing, Communications, Business Administration, Higher Education Administration, or a related field.
• Experience leading teams, supervising staff or student employees, or coordinating cross-functional initiatives and project teams.
• Demonstrated ability to manage multiple priorities, stakeholders, and projects within a complex organizational environment.
• Experience using enterprise systems, project management platforms, and workflow tools such as Salesforce, Drupal, Workday, Asana, Monday.com, Smartsheet, Jira, or similar technologies.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build collaborative relationships across diverse stakeholder groups.
• Experience working within a large, decentralized higher education institution, preferably supporting STEM-related academic, research, or administrative units.
• Familiarity with University of Minnesota brand standards, communications practices, and enterprise systems.
• Experience developing workforce programs, internships, student employment initiatives, or other operational programs that support organizational effectiveness.
• Demonstrated success implementing process improvements, operational efficiencies, and organizational change initiatives.

Benefits

• - Competitive wages, paid holidays, and generous time off
• - Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• - Low-cost medical, dental, and pharmacy plans
• - Healthcare and dependent care flexible spending accounts
• - University HSA contributions
• - Disability and employer-paid life insurance
• - Employee wellbeing program
• - Excellent retirement plans with employer contribution
• - Public Service Loan Forgiveness (PSLF) opportunity
• - Financial counseling services