Assistant Director, Content & Digital Services

Responsibilities

• Lead and manage the Content & Digital Services Team, fostering a collaborative, innovative, and service-oriented culture.
• Supervise, coach, and develop a multidisciplinary team of content, design, and digital professionals while managing future staffing and contractor resources.
• Establish the vision, priorities, operating procedures, and performance standards for the team.
• Develop and implement organization-wide content strategy, governance, editorial standards, and publishing processes for the City's website, employee hub, and other digital platforms.
• Ensure digital content is accurate, accessible, user-focused, and aligned with City priorities and resident needs.
• Lead cross-functional digital initiatives from planning through implementation, coordinating with departments across the organization.
• Build strong working relationships with City departments and serve as the primary point of contact for digital content strategy and governance.
• Develop sustainable processes for departments to create, review, publish, and maintain digital content.
• Partner with Mayor’s Office of Communications, Information Technology Services, and departmental leadership to improve digital service delivery and resident experience.
• Monitor website performance, accessibility, usability, and content quality using analytics, user feedback, and industry best practices to drive continuous improvement.

Requirements

• Bachelor's degree in Communications, Journalism, Public Administration, Marketing, User Experience, Information Science, or a related field.
• Five (5) years of progressively responsible experience in digital communications, web content strategy, digital services, or a related field.
• Three (3) years of supervisory or management experience.
• Demonstrated experience leading complex projects involving multiple stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical, and project management skills.
• Ability to develop processes, establish standards, and manage organizational change.

Preferred

• Experience working in local government or another complex public-sector organization.
• Experience managing enterprise websites, intranets, or digital service platforms.
• Knowledge of web accessibility standards (WCAG), plain language principles, content governance, and user-centered design.
• Experience with content management systems, digital analytics, and project management methodologies.

Benefits

• The City makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.