Responsibilities

• Operations & Financial Management Support the daily oversight of operations, including budgeting, rent collection, expense control, and vendor management. Support Monitor key performance indicators: occupancy, revenue, delinquency, and expense performance. Ensure strong curb appeal, property standards, and operational efficiency. Support in preparing and submitting required financial and operational reports. “All duties and responsibilities must be performed in accordance with company policies, procedures, and all applicable local, state, and federal laws.”
• Occupancy, Sales & Marketing Support in driving occupancy through marketing, leasing, and home sales activities. Support in managing the full prospect lifecycle: lead follow-up, appointment setting, tours, and closing. Execute outreach strategies to generate traffic and improve conversion. Oversee lease renewals and resident retention efforts. Track pipeline activity and adjust strategies to meet goals.
• Resident Relations Serve as a point of contact for residents. Address concerns and resolve issues in a timely, professional manner. Promote a positive and welcoming community environment.
• Leadership & Team Management Supporting the hiring, training, and development of team members. Set expectations and support in holding the team accountable for performance. Foster a collaborative, respectful, and results-oriented culture.
• Maintenance, Safety & Compliance Ensure property is well-maintained, safe, and compliant with policies, procedures & regulations. Coordinate with maintenance staff and vendors. Enforce community rules and company policies.
• Projects & Asset Management Support in overseeing home inventory, installations, and capital projects. Support in ensuring projects are completed on time and within budget. Support continuous improvement of community assets.

Requirements

• 3-5+ years of experience in property management, sales, or operations.
• Prior leadership or supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with performance metrics and goals.
• Must be flexible, willing to work Saturdays, and available for on-call/after business hour emergencies.
• Must be flexible and available for travel for company training and events requiring attendance once per quarter, including occasional overnight travel as needed.

Preferred

• Bilingual in English/Spanish, preferred
• Bachelor’s degree preferred
• Property management or real estate certifications a plus.
• Fair Housing knowledge preferred.