Amazon Account Manager

Responsibilities

• Serve as the primary point of contact for a portfolio of Amazon clients, building strong relationships and acting as a trusted advisor on Amazon strategy.
• Lead regular client meetings, including performance reviews, strategic discussions, and quarterly business reviews.
• Maintain client satisfaction through proactive communication, strategic recommendations, and clear performance insights.
• Translate client business goals into actionable Amazon strategies.
• Monitor account performance and identify opportunities to improve sales, visibility, conversion, and profitability.
• Audit product catalogs, content, and account structure to identify gaps, inconsistencies, and opportunities; connect cross-functional insights into clear, actionable client recommendations.
• Provide data-driven insights and recommendations based on performance trends and marketplace dynamics.
• Stay current on updates and best practices across Amazon Seller Central, Vendor Central, and Amazon Advertising.
• Coordinate with internal teams across Amazon Advertising, SEO/Content, Creative, and Operations to execute client strategies.
• Manage timelines, priorities, and deliverables across multiple accounts, ensuring work is delivered on schedule.

Requirements

• 3–5 years of experience in digital commerce, marketplace management, or eCommerce account management.
• Hands-on experience working with Amazon Seller Central and Vendor Central.
• Strong understanding of the Amazon ecosystem, including catalog management, retail readiness, advertising strategy, and performance analytics.
• Previous experience in a client-facing account management role, ideally within an agency or marketplace consulting environment.
• Strong communication and presentation skills, with the ability to confidently lead client and internal conversations.
• Strong project management and organizational skills, including the ability to manage multiple clients, projects, and priorities in a fast-paced environment.
• Ability to analyze performance data and translate insights into clear, actionable recommendations.
• Proactive, detail-oriented, collaborative, and curious about evolving marketplace trends and opportunities.

Preferred

• Experience managing or supporting Amazon Advertising campaigns, including Sponsored Products, Sponsored Brands, and DSP.
• Experience managing budgets, forecasts, and performance reporting.
• Proficiency in Microsoft Excel, PowerPoint, and AI tools.
• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Agency or consulting experience.

Benefits

• Healthcare : Medical, Dental, Vision, Accident, Critical Illness, Life & Disability, FSA/HSA Options
• Retirement : Company-sponsored 401(k) option with Company match
• PTO : Generous Paid Time, Sick Time, Floating Holidays, Volunteer Day, and Bereavement Time
• Paternal Leave : Paid 12-week leave for primary parent and 2-week for secondary parent
• Holiday : 10 paid holidays, along with light week between Christmas and New Years
• Fringe : Mental Health Days, Health and Wellness Reimbursement, Employee Assistance Program, Employer-paid Coaching Sessions