AI Growth Strategist

San Francisco, CA (Hybrid)

$90K/yr – $124K/yrSenior Level4+ years expFull time

Posted 6 days ago

Job Summary

Own and expand Edwin's AI customer lifecycle from deployment to value realization across a strategic portfolio, driving adoption, health signals, and executive reviews.

Lead strategic engagements and drive measurable outcomes for enterprise customers
Collaborate cross-functionally to influence product, marketing, and expansion opportunities

Job Description

Responsibilities

Own customer success across a portfolio of strategic Edwin customers, guiding them from deployment through operational adoption, value realization, and Autonomous IT maturity.
Partner with AI Impact teams to ensure customers successfully transition from technical deployment to sustained operational adoption.
Develop and execute AI Success Plans aligned to customer business objectives, tracking measurable outcomes throughout the customer lifecycle.
Monitor customer adoption, product usage, health signals, and operational maturity, proactively identifying risks and coordinating actions to accelerate customer success.
Deliver Executive Business Reviews that communicate business value, ROI, adoption progress, and recommendations for continued growth.
Guide customers in expanding AI adoption across new teams, use cases, and operational workflows to maximize business impact.
Partner with Sales to identify expansion opportunities based on demonstrated customer outcomes and realized value.
Collaborate with Product, Engineering, and AI Impact teams to communicate customer feedback, emerging AI use cases, and enhancement opportunities that influence product evolution.
Partner with Marketing to identify customer references, AI Heroes, case studies, webinars, and advocacy opportunities that showcase Edwin success.
Stay current on AI adoption trends, customer success best practices, and emerging AI technologies while contributing to the continuous improvement of AI Growth playbooks and customer engagement methodologies.

Requirements

4+ years of experience in Customer Success, Professional Services, Technical Account Management, Solutions Consulting, AI/ML, enterprise SaaS, or technical consulting, supporting complex enterprise customers.
Demonstrated ability to lead strategic customer engagements, drive adoption, manage executive stakeholders, and deliver measurable business outcomes across enterprise accounts.
Strong technical aptitude with the ability to understand AI-driven solutions, observability platforms, integrations, APIs, automation, and enterprise operational workflows.
Experience developing success plans, conducting Executive Business Reviews, measuring customer value and ROI, and proactively managing customer health and adoption.
Excellent consultative, analytical, and communication skills with the ability to influence technical teams and executive leaders while thriving in a fast-paced, high-growth environment.

Benefits

comprehensive health, dental and vision coverage
generous parental leave policies
access to our Employee Assistance Program and various Wellness programs
a 401K with company matching
a Lifestyle Spending Account
an unlimited vacation policy

LogicMonitor

3.7 Glassdoor

We’re in the midst of an information revolution, and monitoring is at the center of it. Businesses are moving from asking, “What happened?” to predicting what’s coming, solving problems before they start and using data to unlock opportunities. At LogicMonitor, we’re committed to expanding what’s possible for businesses by advancing their technology. After all, monitoring shouldn’t just help businesses see what’s in front of them—it should create new ways for them to grow. Here’s how we live our vision:Turn It On - Today, monitoring keeps the world of business turning. LogicMonitor comprehensively monitors infrastructures, from on-premises to the cloud. Within minutes, we make it possible for businesses to advance their technology, ensuring airline passengers aren’t stranded due to system outages, food stays at safe temperatures and spinning wheels don’t interrupt our favorite streaming shows.Turn the Dial - We believe monitoring should do more than visualize today’s information—it should open up new ways for businesses to grow. We go above and beyond to empower our customers, seeking to be the most extensible monitoring platform in the world. When our customers can solve problems before they start, they can move their focus from maintenance to innovation.Turn the Corner - As artificial intelligence and machine learning turn from sci-fi promises to everyday realities, our technology is enabling businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.Our company has a global presence with offices in Santa Barbara, Austin, London, India, Australia, and Singapore.

Founded in 2007

Santa Barbara, California, USA

1.2K employees (54 in marketing)

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69% CEO approval