Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Affiliate Operations Specialist
Role Overview
The Affiliate Operations Specialist is responsible for the execution and operational infrastructure within Vivint’s affiliate program. This role is responsible for networking with and onboarding net new affiliate partners to drive customer acquisition, manage existing affiliate partnerships by maintaining relationships and optimizing campaigns, and ensure program data and resources are maintained at a high standard.
By owning partner relationships, operational workflows and systems, this role enables Affiliate Managers to focus on business development, strategic growth, partner development, and performance optimization.
Key Responsibilities
Affiliate Partnership Management

• Networking and negotiations with net new affiliate partners
• Optimizing existing and new campaigns
• Ensure customer acquisition goals are met for managed partnerships
• Provide partners with necessary business updates
• Monitor full funnel performance
• Verifying and monitoring partner compliance
• Travel to affiliate conferences
  

Program Operations & Campaign Execution

• Onboarding execution for new affiliate partners, ensuring timely launch readiness
• Coordinate cross-functional requests (creative, tracking, compliance, legal) required for partner activation
• Support campaign setup, tracking validation, and QA across affiliate platforms (e.g., Awin, Ringba, Leadspedia)
• Maintain accurate and up-to-date campaign configurations, links, and partner details
  

Systems, Data & Reporting

• Monitor partner activity and performance trends, flagging anomalies or tracking issues
• Support commission validation, reversals, and reconciliation processes
• Utilize funnel data points to optimize affiliate campaign performance
  

Partner Operations & Support

• Serve as a main point of contact for owned book of business
• Serve as an operational point of contact for affiliate partners
• Ensure partners have access to current assets, tracking links, and program requirements
• Troubleshoot basic technical or setup issues in collaboration with internal teams
• Provide affiliate partner commissions and submit invoicing for timely payment
  

Compliance & Quality Assurance

• Support ongoing compliance monitoring efforts (e.g., call reviews, traffic audits)
• Assist in enforcing affiliate program policies and documentation standards
• Partner with internal stakeholders to ensure adherence to legal guidelines
  

Qualifications

• 1–3 years of experience in affiliate marketing, marketing, operations, partnerships, or a related field
• Strong organizational skills with high attention to detail
• Comfortable working with data in Excel (formulas, data validation, etc.)
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and cross-functional collaboration skills
• Ability to travel 3+ times per year for affiliate conferences out of state
• Availability to attend the occasional partner dinner locally
• Experience with affiliate platforms or lead gen environments is a plus
  

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.