Responsibilities

• Manage and grow affiliate chat groups on Discord and Lark.
• Build strong relationships with creators by fostering collaboration and excitement around brand campaigns.
• Share brand updates, briefs, product launches, and campaign news to keep affiliates informed.
• Answer questions promptly to drive engagement and maintain trust.
• Support new affiliates through onboarding, ensuring they understand program guidelines and opportunities.
• Provide clear communication and resources to help creators succeed.
• Use Kalodata to identify midtier TikTok creators that meet program criteria.
• Send batch outreach messages to invite creators into the affiliate program.
• Monitor and respond to inquiries via the TikTok affiliate email inbox.
• Coordinate product shipments to creators using Shopify.

Requirements

• Minimum of 3 years as an Affiliate Community Manager, working directly with content creators to build and sustain engagement.
• Experience managing online communities (Discord, Lark, or similar platforms).
• Strong communication skills with the ability to tailor messaging for creators.
• Knowledgeable with TikTok creator ecosystem and affiliate marketing.
• Comfortable with outreach tools and data platforms (e.g., Kalodata).
• Organized and detail-oriented, with experience handling operational tasks like email monitoring and product fulfillment.
• Proactive, empathetic, and passionate about building creator relationships.

Preferred

• Creative Curiosity: An innate drive to bring both analytical rigor and creative exploration to every project.
• Proactive Mindset: A personality that gets "restless" when campaigns are merely "running fine" and is always looking for the next test.
• AI Fluency: While AI tool usage is expected, a high degree of comfort and fluency is considered a core part of the workflow.

Benefits

• Opportunity to shape and grow a vibrant TikTok affiliate community.
• Collaborative environment with room to innovate and experiment.
• Exposure to influencer marketing, affiliate operations, and brand-building strategies.
• Competitive compensation and growth opportunities.

Other

• Location: Remote
• Employment Type: Full-time
• Type: Full-Time.
• Tools: Gorgias, Teams, Discord, Lark, etc