Responsibilities

• Own the customer relationship from kickoff through ongoing campaign management for a portfolio of design partner and early customer accounts
• Be the go-to expert on how Ads Studio works: pixel implementation, bidding, campaign setup, reporting, and the broader ad ecosystem inside ChatGPT
• Run onboarding for new accounts so customers go live smoothly and get to value fast
• Translate customer questions and blockers into clear asks for the product and engineering team
• Track account health, flag risk early, and manage the beta-to-paid transition as accounts mature
• Turn patterns across accounts into product feedback and repeatable process, not just one-off fixes
• Build the playbook as you go: today there isn't one, and you'll be writing it
• Serve as the primary post-sale partner for Ads Studio customers during their entire lifecycle with the product

Requirements

• Experience in a client-facing role such as engagement management, customer success, or account management, ideally somewhere you owned the full relationship rather than a slice of it
• Comfortable working with ambiguity and early-stage products
• Want to become a real subject matter expert in a technical, fast-moving product area. You don’t need an ads background already, but you need to want to go deep
• A builder's mindset: you'd rather help design the process than inherit one
• Startup instincts, whether from prior experience at an early-stage company or from actively seeking that kind of environment, paired with wanting the stability of a well-funded, fast-growing company around it
• Clear, sharp communicator who can translate effectively between customers and internal teams