Activation Client Specialist
Logan, UT (Hybrid)
Posted 5 months ago
Job Description
Pay: $17.35/hour + performance based tier pay
Location: Hybrid (In office Tuesday, Wednesday, Thursday)
Hours: Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain Time
Overview
Activation Client Specialists coordinate with clients and the appropriate parties to make for a smoother utility activation or deactivation process. You will field questions and issues from clients, then research the appropriate response or action. You will coordinate between the client, team members, and utility providers or tenants, to work out a solution. Your ability to build strong relationships with clients will be a direct reflection of how they view the company. Come join a successful team dedicated to quality work and true client satisfaction. Phone use in this position is about 75% of the workday.
Responsibilities
As an Activation Client Specialist, you will:
- Research and respond to all direct correspondence with the clients that are sent.
- Researching and Resolving Activation delays, Disconnects, and Client requests.
- Coordinate conversations between clients and team members.
- Responsible for calling and responding to direct calls from Utility Coordinators.
- Research and document client disconnects
- Providing a high-level summary of the disconnect and resolution.
- Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice
Preferred Skills
- Approachable and able to work with a team
- Clear and professional written and verbal communication
- Manage and prioritize workload for yourself
- Composed and effective during high-stress situations
Education
- High school diploma, GED, or equivalent
Conservice
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
Links
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