Acquisition Specialist-Bob Howard Toyota
Oklahoma City, OK
Posted 2 months ago
Job Description
- Engage service customers throughout the day to identify vehicle acquisition opportunities.
- Review daily service appointments and repair orders to target qualified customers.
- Conduct vehicle walkarounds and appraisals.
- Present dealership purchase offers and explain vehicle valuation.
- Generate appraisal appointments and acquisition leads.
- Partner with Sales and Service departments to maximize customer retention.
- Identify customers with equity positions that make them candidates for trade or upgrade.
- Coordinate vehicle inspections, title documentation, and acquisition paperwork.
- Maintain detailed records of customer interactions and acquisition activities in CRM.
- Follow up with unsold opportunities through phone, text, and email.
- Achieve monthly acquisition and appointment goals.
- Maintain a visible presence on the service drive during peak customer traffic hours.
- Build and maintain relationships with service advisors to identify opportunities.
- Ensure a professional and positive customer experience throughout the acquisition process
- Automotive retail / wholesale / re-marketing experience a plus.
- Two years of experience in a dealership position is a plus.
- Experience using CRM and dealership software systems
- Ability to read and comprehend instructions and information.
- A great work ethic and ability to work both independently and with a team
- Excellent communication skills, including customer service and customer care.
- Proficiency in MS Office, specifically Excel and Word functions.
- Valid driver's license and acceptable driving record.
Group 1 Automotive
We are a Houston-based, Fortune 300 automotive retailer. Since our initial public offering in October 1997, Group 1 has grown to become the third-largest dealership group in the United States and has expanded into the United Kingdom. The company achieved this success through a strategy that leverages management experience and emphasizes geographic and brand diversity, interrelated revenue streams, operational efficiencies, and the prudent deployment of capital.Our Core Values:Integrity – We conduct ourselves with the highest level of ethics both personally and professionally when we sell to and perform service for our customers without compromising our honesty.Transparency – We promote open and honest communication between each other and our customers.Professionalism – We set our standards high so that we can exceed expectations and strive for perfection in everything we do.Teamwork – We put the interest of the group first, before our individual interests, as we know that success only comes when we work together.
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