Account Support Specialist
USA (Remote)
Posted 2 months ago
Job Description
Location: United States — 100% Remote
Job Type: Full Time
Salary: $56,000 - $64,000 per year
The Position
Think Tell Junction is adding an Account Support Specialist to its team supporting communications, public relations, marketing, event support, customer engagement, and content coordination. You will coordinate client or account support, follow-up, and service delivery while working with the teams responsible for this area. The role is full time, 100% remote, and open to candidates throughout the United States.
What You'll Contribute
- Serve as a consistent point of contact for assigned customers or internal account teams in the Account Support Specialist role at Think Tell Junction.
- Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Account Support Specialist role at Think Tell Junction.
- Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across communications, marketing, and events in this Account Support Specialist position.
- Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Think Tell Junction team as part of Account Support Specialist work.
- Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting communications, marketing, and events in the Account Support Specialist role at Think Tell Junction.
- Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Account Support Specialist responsibilities at Think Tell Junction.
- Strong customer communication, organization, documentation, and follow-up skills for the Account Support Specialist opening at Think Tell Junction.
- Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
- Ability to manage multiple accounts or requests without losing deadlines or documentation.
- Professional judgment when escalating service problems or customer concerns.
- Strong attention to detail and a dependable customer-service mindset.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — United States
- Experience level: Associate
- Base salary: $56,000 - $64,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
Think Tell Junction
At Think Tell Junction, we believe in the power of connection. In a world that moves at the speed of technology, staying connected is not just a convenience; it's a necessity. Established with a vision to redefine phone communications, Think Tell Junction is your trusted partner in fostering meaningful connections, bridging distances, and ensuring that every conversation is a memorable experience.Since our inception, we've been committed to revolutionizing the way you communicate. Our journey began with a simple goal: to provide a reliable, efficient, and innovative communication platform that brings people closer. Through years of dedication and a customer-centric approach, we've evolved into a leading phone communications company, serving individuals and businesses alike.
Salaries
Posted range
$56K/yr – $64K/yr
Taken straight from the job posting.
Links
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