Responsibilities

• Take ownership of the overall health of assigned client relationships while leading day-to-day account management.
• Build trusted, lasting client relationships that support retention, client satisfaction, and long-term account growth.
• Develop a strong understanding of each client’s business, industry, competition, marketing objectives, challenges, and opportunities.
• Serve as a strategic partner to clients, bringing proactive thinking, recommendations, and solutions that address business and marketing needs.
• Establish clear, effective two-way communication with clients and internal teams through strong written, verbal, and interpersonal communication.
• Lead and participate in formal and informal client presentations, meetings, and strategic discussions.
• Navigate changing priorities and client needs with professionalism, sound judgment, and a solutions-oriented approach.
• Lead the development and implementation of integrated marketing communications plans aligned with client objectives.
• Partner closely with Strategy, Project Management, Creative, Media, Performance Marketing, Public Relations, and other agency disciplines to develop and execute effective client programs.
• Develop strong strategic and tactical briefs that clearly articulate objectives, audiences, deliverables, and expectations, and effectively brief agency teams.

Requirements

• Bachelor’s degree in advertising, communications, journalism, marketing, business administration, or an equivalent combination of education and relevant professional experience.
• Approximately 5–7 years of account management or related client-side marketing experience.
• Experience managing client relationships and supporting integrated marketing programs across multiple channels and disciplines.
• Client-facing experience, including leading meetings and delivering presentations.
• Working knowledge of digital and traditional marketing disciplines, including media, email marketing, digital advertising, search marketing, analytics, and measurement.
• Proficiency with Microsoft PowerPoint, Excel, Word, collaboration technologies, and AI-enabled productivity tools.
• Experience managing multiple client accounts, projects, priorities, and budgets in a fast-paced environment.
• Strong strategic thinking with the ability to connect marketing recommendations to client business objectives.
• Exceptional written, verbal, presentation, and interpersonal communication skills.
• Strong relationship-building skills with the ability to establish credibility and trust with clients and internal teams.