Responsibilities

• Provide hands-on account leadership across three client relationships of varying size, pace and complexity.
• Serve as the day-to-day lead and strategic partner for each client, overseeing the health, momentum and long-term success of the relationship.
• Know each client's business: their economics, growth priorities, channels, DTC and retail mix, launch calendar, and what actually moves the number.
• Get close to the people your clients serve. Surface real user stories through conversations, community events and time in the field, and bring those insights back to the team.
• Turn business priorities and audience insight into clear, inspiring briefs the creative team can run with.
• Run the work at a steady cadence across film, organic and paid social, design and physical activations, so it reads as one brand all year.
• Keep internal teams aligned on priorities, decisions, next steps and client context so the people making the work have what they need.
• Lead client presentations and conversations around the work, helping connect creative decisions back to the brief and business goal.
• Work with our paid media partners so performance creative learns from how audiences respond. We don't buy media ourselves.
• Lead physical-world work with our producers: events, pop-ups, merch drops and wheatpasting, including permits, vendors and neighborhood partners.

Requirements

• You have 5 to 7 years in account management at a creative, social or production hybrid agency, ideally one with in-house production.
• Required: hands-on experience leading DTC and consumer goods clients. You've been in the room for launches, drops and retail moments, not just the social calendar.
• You understand consumer business economics, not just communications.
• You go talk to people. You'd rather hear it from a customer than read it in a deck.
• You've run experiential and physical work, not only digital.
• You're at home in culture. You know which creators matter, what's happening in the neighborhood and online, and why a drop sells out.
• You use new tools well, and you know they don't replace taste or judgment.
• You write clearly, speak directly, and stay calm in a notes round.
• You're honest with clients and act as a partner, not an order taker.
• You want a shop with no layers, where your name is on the work.

Preferred

• Telecom, fintech or financial services experience.
• Experience managing celebrity or creator talent with approval rights.